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Riverbank IT Management
,
Milton, Oxfordshire
IT Support Engineers
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Riverbank IT Management is a well-established IT services company, providing an outstanding service to a growing number of clients throughout the UK. We are currently looking for IT Support Engineers to join our service desk team. Job Objective To be responsible for effectively and efficiently handling and resolving service requests, escalations, projects, and on-site visits. This relates to all technology, to include: workstations, servers, cloud services, printers, networks, and vendor specific hardware and software. Prime Responsibilities The prime responsibilities of this role will be to: Log and resolve all client technical issues & requests promptly and effectively ensuring a high first time fix rate Effectively manage multiple tickets at any one time based on priority/SLA Carry out any client site visits according to the agreed schedule or project Communicate with clients on a regular basis during the lifecycle of the ticket/task: keeping them informed of incident progress, notifying them of impending changes or agreed outages, and confirming when an incident is resolved Work for continuous service improvement Key Skills Have excellent verbal, written and telephone skills Always maintain a professional demeanour and handle changing work pressure Strong attention to detail for technical call logging and resolution Product knowledge The job holder will require some knowledge of the following: Microsoft Windows platforms in particular desktop versions Microsoft Office versions Microsoft Office 365 Microsoft Azure Network connectivity, including routers, firewalls, switches and security services Knowledge of other common software applications