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Ashtead Plant Hire Company Ltd
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Walsall Wood, Walsall, West Midlands
Hire Controller
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Job Type: Full-time |
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Overview
About The Role Are you an experienced Customer Service Executive who loves delivering the very best service for your customers and in return is looking for a Company that really values your contribution and can offer you award-winning training opportunities? Read on as we may have just the job you are looking for We are continuing to experience an exciting period of company growth, so it’s a great time to join our 30 strong team at our friendly Customer Service Centre in Walsall Wood, where you will play a key role in our commitment to “Deliver Service Excellence”. This role will deliver optimum customer service through effective management of inbound and outbound calls to our regional customers. You’ll build great working relationships and product knowledge which you will use to translate your customers’ requirements into the rental products and services that meet their needs, whilst also maximising sales opportunities. You’ll be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your customers informed, so that they feel truly valued. It will also be your role to manage the hire contract administration and ensure that this is completed in a timely and accurate manner. Naturally you will be a great co-ordinator, who enjoys planning and organising and working in a busy but friendly team environment. If you join us we’ll provide you with a comprehensive company induction and training programme and we’ll work with you to identify your personal development needs and career progression plan. About The Candidate What you will need to bring to the role from day one: Previous experience in a customer service role, preferably within a call centre environment Good working knowledge of the construction and/or plant hire industry would be an advantage Able to work as part of a team, supporting colleagues Flexible and self-motivated, you’ll take the initiative and be keen to embrace new training opportunities Great communication skills – both verbal and written Effective administration, planning and organisation skills with strong attention to detail and accuracy Good IT/Computer skills. MS Office including Excel and Outlook & experience of database entry About The Company Are you looking for your next career move and ready to join one of the UK’s leading rental equipment companies? You may have heard of A-Plant Hire but did you know that we are part of the FTSE 100 company Ashtead Group plc, the second largest equipment rental company in the world? So, come and join our friendly team and we will provide you with everything you need to succeed - award winning training, professional development and support and with opportunities to progress your career in a successful and growing company. The package includes a competitive salary, flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance and a great Company pension scheme.