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Kingdom Security
,
Armthorpe, South Yorkshire
Cleaning Regional Contracts Manager, Yorkshire & the Northeast
Overview
Job Description
An excellent opportunity has arisen to apply for a Cleaning Regional Contracts Manager role with Kingdom Services Group, working in and around the Yorkshire and Northeast Regions. Applicants require a minimum of 2 years+ experience in a similar contract manager role in the cleaning industry. A Full clean UK driving licence is required for this role due to the daily travel involved. Salary: £25,000.00 per annum Benefits: Company vehicle, Fuel card, Laptop & phone Job Purpose: Regional brand ambassador responsible for the delivery of great service thorough ownership, process and effective team management Skill Base Requirements Essential: * Experience: Qualified professional with a minimum 2 years proven management experience within the cleaning industry. * IT: Hold excellent IT skills to use Logosoft, and the complete suite of Microsoft software including but not limited to Outlook, Word, Exel and Powerpoint * Communication: Communicate effectively and professionally at all levels - being polite, helpful and diligent, with a 'can do' attitude and strong engagement and negotiation skills * Service: Have the focus and proven ability to deliver the highest standard of customer service with key stakeholders. Have to drive and motivational skills to solicit the right responses from colleagues and drive their development to underpin effective efficient and innovative service solutions * Team Player: Be a team player as well as working independently with a focus on sharing good practise and supporting sector wide enhancement Desirable: * Operations or Departmental Manager Level 5 (provided by Kingdom) * Other appropriate qualifications What does success look like? Exceptional customer service involves understanding the service being sold and how to identify potential opportunities for growth and development of the division. Our Contract Managers must understand, empathise and manage their customers' expectations, always aiming to surpass in operational delivery and customer relationship management. Exceptional customer service also involves developing real relationships with the customers and listening to their concerns and desires Examples shown are not exhaustive and may include any other reasonable duties: Supporting Documents To Achieve Success * Operations Manual - how we do business * Divisional manuals Service Excellence * Understand our business, our customers, our processes to deliver great service to an agreed number of customers - Contract Management Service Delivery - Mobilisation & Decommissions - 100% Core Manning & Support Manning Levels - Uniform, Job Training & Equipment, PAT & machinery Compliance - Welfare Visits (inc.weekends and out of hours) - Complaint Handling & Incident Response Support - Low Level D&G Support - Service Delivery / SLAs & KPIs / Audits - Sales Support & Development Brand and Business Protection Knowledge, regulation, implementation and compliance of Kingdom management systems for: * Quality - Health and Safety - Environmental - Employment Law * Other appropriate manuals, policies, processes and procedures and business strategy General Responsibilities * Ensure all communication, whether internal or external, is delivered in a timely, professional and relevant manner * Good time and route management * Good administration to comply with internal processes * Regular performance progress discussions and reporting against your Job Description and personal development Job type: Permanent Working hours: