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FirstPort
,
London, Greater London
Assistant Development Manager
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Job Type: Full-time |
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Salary: £25,000 per annum |
Overview
Job Role: Assistant Development Manager Location: East London Job Sector: Large and Complex Salary: £25,000 - £30,000 Hours: 35 hours a week: Monday to Friday 9am to 5pm As the assistant development manager, you will contribute to our vision of being the leading residential property manager, as recognised by others by: Demonstrating FirstPort values in all aspects of your work and communication, to naturally develop strong relationships and enhance work quality. Working in close conjunction and cooperation with resident committees or associations and proactively coming up with solutions to any issues that may arise. Supporting the development manager to build and maintain a community atmosphere on site. This role reports to the development manager and has a team of up to 4 direct reports and 30 indirect reports. About Us FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home. Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential. Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance. About You You will have a strong property management or hospitality background and experience working in a fast paced and demanding environment. You will be highly organised with a good all-round understanding of building maintenance, staff management and health & safety compliance. You will be motivated, driven and a quick thinker who can easily build good relationships with a wide range of people. You will use your expertise to come up with innovative solutions. Main Responsibilities Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met. Monitor performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required. Assisting with the drafting, control and reporting of the service charge budget and expenditure for the development. In conjunction with the development manager, participating in all customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes. Effective liaison with customers on a daily