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wild recruitment
,
London, Greater London
Contract Support - Engineering
Overview
Wild Berry Associates is looking for a Contract Support Administrator to start immediately for our client who is one of the largest facilities and technology organizations in the UK. Below is the day to day responsibilities; Reporting any absences/lateness of engineers to the Contract Manager Deal with call outs and overnight issue's and ensure completion of job and relay updates to customers and Contract Manager Manage call out rota's and weekend works Raise new calls through the portal in accordance with SLA's Raise quotes from customers with accompanying purchase orders, ensuring the required labour is allocated Book engineers onto site by liaising with Customers Plan the jobs for the following days' work, communicating this to relevant parties Assign subcontractors and provide confirmation of their attendance to site Ensure all job updates are relayed clearly back to the customer, through liaison with engineers Updates on web portals Review WIP and follow-ups on a weekly basis Prepare all monthly customer valuations and site / customer specific invoicing schedules Prepare reports of completed jobs as 'ready to invoice', and send in correct format to billing clerks Review PPMs, assign and book in with customers for site access (with relevant subcontractor liaison) Answer switchboard calls and respond to general queries in a timely manner Provide administrative cover during absences and break periods (incl external site based admin) Review helpdesk in-box regularly throughout the day Prepare manual and automated reports, incorporating excel, pdf documents and tables/graphs for the Contract Manager Chase purchase orders daily and ensure prompt delivery of parts for works Return any unwanted parts back to suppliers for credit Ensure customer satisfaction is high and internal dashboards (ARC Etc) is utilised Provide a daily handover to OOHs team, informing 'out of hours' of ongoing jobs that were not completed during dayshift Attend weekly meetings with the Contract Manager to review active jobs Attend monthly meetings with the Contract Manager and PPM controller to ensure all jobs are being completed efficiently. Monthly reporting on call out, overtime and sickness Adhoc duties - Supporting engineering supervisors and contract managers with various engineer & H&S Audits 08:00 - 17:00 Monday to Friday. If you think you are suitable for this role, please apply below. Only suitable candidates will be contacted. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.