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Form3
,
London, Greater London
Operations & Customer Experience Analyst
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Job Type: Full-time |
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Overview
ABOUT US Form3 is a disruptive FinTechstartup on a mission to make payments easier, faster and cheaper for our clients. Our customers range from FinTechs, challenger banks, e-commerce gateways and card providers, through to traditional banks that are trying to reinvent themselves. LIFE AT FORM3 We’re an open, diverse and friendly bunch who believe everyone has a voice. Our team is a mixture of banking experts, techies, artists, marketers, and customer advocates.?Hereat?Form3 you’ll get the opportunity to be part of our rapidly scaling business, with some of the brightest talents in tech and payments, working in one of the highest growth sectors and the hottest location for payment?FinTech in the world. WHAT WE ARE LOOKING FOR We are a small team now, but with great experience, connections and big ambitions. We're looking for an energetic, switched-on and organised individual with a passion for innovation to join our team as an Operations and Customer Service Analyst. We'd ideally like candidates to have 1 or 2 years experience within the payments or financial services sectors, preferably working for a FinTech start-up. However here at Form3 we value enthusiasm, commitment and drive above all else so if you have come from a different background but have a genuine interest in FinTech and experience of working within operations along with an eye for detail and well-rounded communication skills then we would still be interested in hearing from you. JOB OVERVIEW Incident management (on call requirement) Service performance management Building and implementing internal and external facing processes Internal training on appropriate processes/documents Continuous improvement - are Form3's processes fit for purpose? Are our systems/products delivering as they should? Own and manage all systems used within Support/Operations function including relevant integrations and shared passwords. BENEFITS You’ll get the opportunity to be part of a rapidly scaling FinTech company, working alongside some of the brightest talents in tech and payments? Competitive Salary? 30 days holiday (plus?Bank Holidays) Flexible hours/Remote working? Company Bonus Scheme? Pension Contribution? Team Events? An incredible team to work alongside A strong and clear company culture? EQUAL OPPORTUNITIES At Form3 we embrace equal opportunity and are committed to building a diverse team of exceptional individuals. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status and it is our strong belief that the more inclusive we are as a business, the better our work will be.