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Blick Rothenberg Global Business Services Limited
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London, Greater London
Client Manager
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Job Type: Full-time |
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Overview
Title: Client Manager Reports to: Directors and Partners within Global Business Services Working with: Colleagues across Global Business Services and around the wider firm Job type: Permanent Location: 16 Great Queen Street, Covent Garden, London, WC2B 5AH We want success for our people, our clients and for our business One of our differentiators has always been our ethos and culture, both within the firm and with our clients. We have a nurturing culture that is caring and protecting of our people alongside an environment where they can develop and flourish. This ethos is also reflected in the way that we work with clients, taking time to understand their business and investing in the relationship to ensure that we can provide the best possible advice. In order to help preserve this winning formula, to help pass it on to new joiners to the firm and to explain it to new clients, we have articulated our approach in the firm's values of honesty, respect, pride and openness. To read more about our values please click here https://about-us/our-history-values/. What we offer Blick Rothenberg offers nurturing and collaborative working culture that is caring and protecting of our people alongside an environment where they can develop and flourish. In addition to a competitive remuneration package, we offer a range of flexible benefits and flexible hours of work. There are also opportunities to become involved in collaborative working groups to help shape our strategy. Summary The Client Manager has the primary task of controlling the workflow on a portfolio of clients, dealing with technical queries as they arise and completing quality control reviews in a timely and accurate fashion. This requires technical knowledge, attention to detail and an ability to organise the workloads of others. The Client Manager is a key individual in building and maintaining strong relationships with key individuals at the client. Job Description The more detailed services completed by the Client Manager are: The review of VAT returns and registrations, management reports, payment runs, and the client billing process. Dealing with queries as they arise and provision of these deliverables in an accurate and timely way. The implementation of new clients with and without the support of senior management. Being the primary contact with senior client contacts, typically Financial Controllers and CFO level who will be based overseas along with the clients UK based operational team. Key responsibilities and skills Confident in communicating both in writing and over the phone with staff of differing level of seniority including at third parties such as auditors and HM Revenue & Customs. Ability to build strong relationships with our clients and our internal teams. People are at the heart of our business and a successful candidate will demonstrate leadership skills and act as a mentor and role model for more junior team members including the ability to develop their technical and soft skills alongside delivering work of the highest quality. Requirements Have experience within a business services or similar client service team in practice. Good technical knowledge of management accounts and VAT returns. Be seeking to develop your interpersonal and technical skills to the stage where you consistently demonstrate that you are delivering excellent client service. Benefits In addition to a competitive remuneration package, Blick Rothenberg also encourages and provides continued professional development. We have flexible working hours and the option to buy and sell holiday. Blick Rothenberg and CogitalGroup Blick Rothenberg is part of CogitalGroup, an international business services group supporting entrepreneurial businesses, their owners and managers in achieving long term, sustainable success through the provision of critical business support and advisory services. This allows Blick Rothenberg to continue to deliver the high quality, partner-led service we have always provided, but with greater resource and the additional coverage that being part of a larger organisation provides.