Field IT Technician

Atlas Employment Ltd ,
Witney, Oxfordshire
More Details
Job Type: Full-time
Salary: £20,000 per annum

Overview

Role – Field IT Technician Salary – £20,000 - £26,000 per annum car allowance Location – Witney, Oxfordshire Benefits: Company Pension Are you a dynamic Field ICT Technician looking for your next exciting opportunity? Atlas Employment are delighted to be working with our client based in Witney, Oxfordshire who require a dynamic Field Support Technician. The purpose of this role is maintaining a high level of support for the company's customers working closely with the Support and Engineering Department and visiting customer sites and via the ICT Support desk. This role will involve 3 days in the field and 2 days within the office. What will you be doing as a Field Support Technician? Communicating effectively with the customers and the company in a professional manner Diagnosing and fixing of various ICT system issues or escalating them where appropriate Doing day to day tasks for customers, including updating anti-virus systems and applying windows updates Resolving critical issues if a major outage occurs on a customer site Helping manage (open, close, update) service desk tickets which are relevant to the site visit Answering the support phone line and responding to customer emails Remote monitoring, diagnosis and fix of various ICT System issues Doing day to day tasks for customers, including updating anti-virus systems and applying windows updates Handling of hardware support requests by arranging replacements or repairs for customers Helping manage (open, close, update) Service Desk tickets as they are added and be able to prioritise issues and escalate where required You should apply for the role of Field Support Technician if you have 2nd Line Support experience Knowledge of Microsoft Office 365 and Windows 10 Experience diagnosing IT faults Managing Helpdesk Certificates Strong communication skills Customer Service Skills Full UK Driving Licence Easy transport routes from; Witney, Oxford, Kidlington, Woodstock, Burford, Eynsham, Bicester, Bourton-on-the-Water, Shipton-under-Wychwood, Caterton, Abingdon Job Type – Permanent Status – Full-Time (40 hours) Ref.No – LW3 INDHP If you think you may be a suitable candidate for the Field Support Technician role, please contact Lexi Whitburn at Atlas Employment. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Atlas Employment, Howbery Business Park, Wallingford, Oxon, OX10 8BA, Tel This description may have been e-mailed to us or may have been produced using an OCR process from a scanned document. While every attempt has been made to ensure that the contents are as near as possible to the original, some errors of formatting or spelling may have been introduced

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