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Costello Medical
,
Cambridge, Cambridgeshire
IT Administrator
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
About Costello Medical Costello Medical is a rapidly growing global healthcare agency specialising in medical communications and health economics. We work with a wide range of clients, including the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies and charitable organisations. Our lasting client partnerships create a direct and measurable impact on the successful launch of novel therapies and devices across a wide range of disease areas. Our vision is to be a community of the very best people, constantly challenging ourselves to make meaningful and outstanding contributions to improving healthcare. We are committed to our company values which are central to creating our fun, friendly and innovative workplace in which we strive to deliver the highest standards of quality. As a result, we have been listed in The Sunday Times Top 100 Best Small Companies to Work For list for four consecutive years. About The Role Based in our Cambridge HQ, from which the IT is centralised across our global companies, the IT Administrator will work closely with the Senior IT Coordinator and our MSP to provide first-class support to colleagues. Responsibilities will include: Purchasing and setting up new IT equipment and supplies, such as laptops, desk phones and mobiles Maintaining the global asset database, including the accurate inputting of data Facilitating the relationship between the company’s MSP and colleagues, providing first line support where required Managing, checking and issuing loan IT equipment for home workers or those attending external meetings or congresses Administration of the Cambridge office telephone system and the company’s mobile phones Creation and maintenance of IT-related documentation, including user guides and company policies Assisting the Senior IT Coordinator in delivering a wide range of IT projects Providing training to end users on the company’s IT and AV systems and associated equipment Providing on-site training and assistance at the company’s London and Manchester offices Other ad-hoc tasks in support of the rest of the IT team and Operations Division About You To be successful in this role you will need: Ability to deliver high quality IT support with attention to detail Fluency with Windows operating systems and Microsoft Office applications, in particular Word, Excel, Outlook, PowerPoint and Skype for Business Strong customer focus with professional verbal and written communication Initiative, positivity and creativity required to solve problems and offer ways to improve processes Exceptional organisational skills, including the ability to plan and prioritise your own time and communicate this to others Ability to remain aware of all facets of a project and their progress throughout the project’s lifetime A good level of proficiency in written English and arithmetic CompTIA A or other relevant qualification would be desirable, though is not essential While previous relevant technical support experience would be helpful, this role is an excellent opportunity for someone that is looking to begin or develop their career in IT support. You will receive training and close mentorship from colleagues in the IT Team. Following completion of your probationary period, we will provide funding for you to acquire or maintain additional, relevant qualifications. Aptitude in Adobe Acrobat, EndNote and MacOS would also be beneficial but not essential. Benefits We offer a starting salary of £20,000 - £22,000 depending on prior experience 25 days holiday per annum in addition to bank holidays, with the option to increase this further after 6 months Flexible benefits scheme offering additional holiday, cash payments and pension contributions 4% employer pension contributions and a salary-exchange-for-pension scheme Critical Illness Cover, Income Protection and Life Assurance Access to an Employee Assistance Programme Interest-free travel loan scheme Discounted gym membership Comprehensive travel insurance Flexible working hours Paid study leave and funding for external qualifications How to Apply Please submit your CV and a cover letter via our online application form. In your cover letter you should explain why you think you would be suited to the role and why you would like to join Costello Medical. Your resume should clearly state dates of all relevant degrees and grades achieved where applicable.