Product Features
Blog
Contact Us
Sign In
Response Personnel
,
London, Greater London
CONTRACT CO-ORDINATOR
|
|
Job Type: Full-time |
|---|---|
|
|
Salary: £19,000 per annum |
Overview
Great opportunity to join and great team and company. If you have one years experience in either customer service or Call centre and wish to expand your skills this is the job for you. 37.5 hour week between the hours of 8 to 6 pm. You may be required to change hours eg 8 to 4.30 on week and them 9.30 till 6 pm but this is negotiable 21 days holiday plus banks loyalty scheme pension and annual bonus. To act as the initial contact with our Clients and Tenants to accept their order for works and enter the order onto our works management system. To control the daily work of a team of engineers over a specified geographic area to ensure Client requirements are met. To be a good team player, ability to demonstrate good customer care, communication and IT skills. Main duties will include: To review jobs received during the working day and allocate accordingly to Engineers To review outstanding jobs with reference to specified response times, evaluating the nature and importance of the instructions, ensuring that calls are responded to with reference to both the importance of the works and the contractual response times. Where necessary allocating specialist sub-contractors, giving response, completion and access details, and other relevant information, to ensure compliance with Client requirements. To enter into the "Contract Diary" relevant information of appointments made for engineer attendance/response in order to maximise attendance within response times whilst minimising standby and travelling time. To check engineer's paperwork/PDA's to ensure written details match those reported by phone and recorded to ensure that the engineer's documentation is correct and accurate. To record details of conversations or other forms of communication regarding jobs to provide an audit trail of actions taken. To record any site-specific information received, and to ensure that any relevant details already held are reviewed and acted upon when allocating jobs. As and when required, compile contract data and associated client correspondence reports. Car driver preferred due to the location of Company. INDHE