IT Manager - IAAPS Ltd

University of Bath ,
Bristol, Bristol
More Details
Salary: £60,000 per annum

Overview

To apply for this role please visit the following link to complete your application form: https://www.bath.ac.uk/jobs/Vacancy.aspx?refCF7509 Working at IAAPS At IAAPS, we strive to attract and select the brightest minds to be part of our team. In this role you will be working within a highly collaborative and cross-disciplinary team, and it is important to us that you can work in a way that reflects the values we believe in. Our values are: Trusted and credible. An Influencer. Globally recognised for our expertise and industry-focused R&I; we attract and invest in the brightest minds to solve the greatest challenges within automotive propulsion. Collaborative. We work inclusively to bring together the best minds to solve challenges. Our partnerships go beyond the transactional. We work flexibly with our partners to co-create solutions and insight. Curious. Intellectually rigorous and investigative; we step back from problems to explore challenges and deliver quality insights to our partners. Thorough and committed to quality delivery . We value and invest in the people, systems and processes needed to deliver for our partners? As the IT Manager, you will be responsible for the smooth, efficient and secure operation of all IAAPS IT systems. Initially, this role will focus on finalising the IT architecture for IAAPS Ltd and getting all relevant infrastructure, systems and 3 rd party support in place, ready for IAAPS commissioning in late 2020 and opening in March 2021. Once IAAPS Ltd is operational, this role will: Provide an IT service to all building clients, including implementing and maintaining all IT services used within IAAPS Ltd including network infrastructure, desktop, AV, telephony, web/social, server and cloud-based systems. Analyse business requirements with key stakeholders across the organisation to develop solutions for IT needs. Manage the deployment of solutions against these needs. Develop requirements for and managing annual IT budget requirements, driving “value for money”. Manage the appointment of and contracts with suppliers of IT systems/support services to IAAPS. Build relationships to create trusted partners, aiming to deliver collaboration and true customer facing solutions. Ensure robust Service Level Agreements and KPIs are in place and managed. Maintain the Enterprise Service Desk function and acting as primary point of contact for any service related issues with users/clients. Manage and monitor performance data against agreed KPIs such as response times to requests for support. Troubleshoot hardware and software issues related to internal IT and manage resolution of issues with 3 rd party service providers. Monitor performance of internally and externally hosted IT systems to meet customer expectation and identify any risks to critical infrastructure, making recommendations for improvements. Manage information security risks and ensuring appropriate mitigations are put in place and maintained across IAAPS Ltd. Maintain relevant information security certifications for IAAPS Ltd systems and processes. Manage software licensing requirements and compliance in IAAPS. Ensure IAAPS is an inclusive workplace by delivering and managing systems to appropriate accessibility standards. Maintain strong links with University of Bath DD&T community of practice groups, to ensure best practice is applied in IAAPS Ltd and the user experience moving between IAAPS and UoB sites is as seamless as possible. Providing emergency front-line response to problems/crisis management/issues, including out-of-hours responsibility. What do I need? Educated to degree level in Computer Science, MIS or similar field (or equivalent professional experience). Proven experience of developing, implementing and supporting IT solutions, ideally in a research or engineering environment of equivalent scale and technical complexity. Experience of leading and developing a team to deliver a customer-focused, high quality IT service.Hands-on experience of desktop, server-side, cloud and network administration and support. Well-developed knowledge of information security standards and evidence of managing IT solutions against these standards, including managing audits. Experience of ITIL service-based delivery and exposure to other models such as Lean for process development. Project management experience for delivery of new and updated systems. Proven experience of the evaluation, appointment and management of 3 rd party IT contractors or service providers against robust Service Level Agreements. Understanding of best practice in customer services and managing service level standards. Proven analytical skills; a positive, creative problem-solver. Excellent negotiation skills with the ability to influence and challenge successfully. Strong relationship-building skills; ability to build and maintain successful working collaborations across IAAPS. Organised self-starter; able to manage multiple priorities successfully and manage both detail and the big picture. This job was originally posted as www.totaljobs.com/job/89694941

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