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NST Recruitment Ltd
,
London, Greater London
System Support Engineer
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Salary: From £30,000 to £35,000 per annum |
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Overview
Reporting to the Engineering Manager the System Support Engineer will be part of a team consisting of service and support engineers. The team is responsible for; Our client a leading IT MSP are looking for a System Support Engineer, that will be responsible for; · Remedial Maintenance - Responding to Customer reported incidents (via service desk) within an SLA framework, ensuring all incidents are resolved or service restored within SLA. · Minor Works - Ensuring Customers requests (Moves, Adds, Changes or Cancellations) are delivered within expected timeframes. · Preventative Maintenance Inspections · Installations – Installation of equipment and services at the client site and other locations. The Engineer will be using mainly using cellular based technology in addition to service scope including; Unified Comms, Network, Wireless and M2M related technologies that; form part of shared platforms or dedicated solutions for customers, This role will work closely with other Operational functions to ensure that multi-technology solutions are delivered and supported seamlessly for our customers. Key Qualifications and Experience: Excellent cellular, Unified Comms and/or Network and I.T. technical and industry knowledge. Excellent client facing skills with very strong verbal & written communication Previous cellular based knowledge to a high standard Cellular test equipment knowledge to a high standard Project delivery to agreed timescales and within budget Able to work under own initiative and also within a team environment Clean driving license Experience of working under pressurized situations in delivering service & response activities where strict SLA’s are to be met. Available 5 year employment history West London £30-35K This job was originally posted as www.totaljobs.com/job/89691497