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French Selection UK
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Maidenhead, Berkshire
IT Support Desk Manager
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Salary: Up to £50,000 per annum |
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Overview
FRENCH SELECTION UK IT Support Desk Manager SAAS, IT Technology, IT Software, IT Sales, IT Software Sales, Cloud Technology, IT support, Support Desk, Support Manager, CRM, Support Engineer, Technical Customer service, ERP, Fluent in German, Fluent in English, Fluent in French, Fluent in Dutch, Fluent in Swedish, implementation support, IT project, system implementation, Software Support, It Support Team Manager Salary: up to £50,000 p.a. Excellent Benefits Location: Maidenhead, Berkshire Commutable from Reading, Slough, Windsor, Maidenhead, Wokingham, Oxford, High Wycombe, Woking, Bracknell, Farnborough, Watford, Hayes, Uxbridge, Wembley, Harrow, Twickenham, Richmond, Berkshire, Buckinghamshire, London, M4. Ref: 355ITM1 Excellent opportunity within a fast growing International IT Software Provider VIEW JOB DESCRIPTION > APPLY NOW Please visit the French Selection UK website, vacancies section, search job reference: 355ITM1 Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established international company providing business software solutions (SAAS). Main Duties: - To manage IT Help Desk Team and evaluate performance also to ensure customer service is timely and accurate on a daily basis. The Role: - To be responsible for the IT Support team management and their excellent level of customer service - To provide smooth and efficient customer support on a daily basis - To give feedback to the internal teams (Sales, Software Engineers, Trainers) - To contribute to improving customer support by actively responding to queries and handling complaints - KPI & SLA management, to report performance weekly and monthly to the management - To develop the team’s knowledge - To train new team members and responsible for mentoring The Candidate: - Fluent in French or German or Dutch or Swedish to mother tongue standard would be a BONUS - Fluent in English (written and spoken) - Previous Managerial experiences with IT / Help Desk Support is a strong advantage - IT Software support background is essential for the role - Strong knowledge: Database, SQL, ERP, CRM software - Experiences in SAAS, ERP or financial software packages support would be advantage - Excellent communication and problem solving skills - Able to encourage collaborative working and demonstrate teamwork at the highest level Salary: up to £50,000 p.a. Excellent Benefits French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom. This job was originally posted as www.totaljobs.com/job/89820332