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Adecco
,
Brighton, East Sussex
Service Delivery Manager
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Contract Type: Contract |
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Salary: £30,000 per annum |
Overview
The positions are for 37.5 hours per week Mon - Fri. Temp ongoing contract with Adecco Below are the requirements for the role: To manage and lead a remote team of Health Practitioners, responsible for undertaking home consultations, throughout Great Britain ensuring quality standards are met and reports are returned to Hub in a timeous fashion in line with SLAs. Main responsibilities will involve: Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team. Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised to schedule examination appointments to achieve all targets. Producing and making active use of statistical data and work management reports to effectively manage workloads Provide performance reports/ data as and when required Support Service Delivery Teams in building and maintaining positive customer relationships Manage multiple teams with a variety of job content and performance targets Essential / Minimum Criteria: You will be required to undergo and successfully gain a BPSS security clearance check in order to undertake this position. Proven track record in managing service delivery teams in multi-disciplinary IT-enabled business operations. Experience managing a complex service delivery structure with a proven successful track record in meeting SLA/ KPI requirements. Customer service experience in a customer facing role IT literate, competent MS Office, Word and Excel skills Fluent English language skills, able to communicate with stakeholders on a day to day basis via telephone, email and face to face in a clear, caring, courteous and professional manner. Influencing skills: able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives. Organisation skills: demonstrate the ability to prioritise workload when multitasking in a rational manner both individually and for the team as a whole. Problem solving skills, analytical, logical thinker Ability to manage change positively, effectively and efficiently to achieve best outcomes Positive attitude, personal drive to achieve and exceed targets and support others in achieving targets Ability to work unsupervised and use initiative Adapts to changing circumstances and new information that affects goals and plans; can play several different roles simultaneously according to the specific situation; smoothly adapts to ways of working within a new (customer) environment; experiments with new ways of doing things; takes a positive approach to dealing with change Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g. supporting other teams / cover team leader duties etc Innovative thinking and ability to inspire team members Desirable Criteria: Previous experience in the Healthcare sector Experience in managing remote teams Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy