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Pure Resourcing Limited
,
London, Greater London
IT Support Analyst / Graduate Trainee IT related Degree
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
IT Support Analyst / 1st Line Support / Graduate Trainee (IT related Degree) - City, London Recent graduates with an IT degree will be considered. Continued growth has resulted in an opening for an IT Support Analyst to join a highly successful financial services company based in The City. You will be responsible for supporting users / network on a day to day basis as well as supporting the Chief Technology Officer with social media and digital marketing etc. This is a great opportunity to join a vibrant, fast paced and friendly business. Genuine career opportunity for someone looking to develop a long term career within IT. The position would suit a graduate or a 1st/2nd Jobber that has a genuine interest in Information Technology and looking to develop a career within the industry. About the Job: Be the first point of contact for Users when it comes to resolving incidents and problems Report to MSP for more complex requests/ issues and actively engage to ensure solutions are delivered Contribute to polices, processes and procedures Install, maintain and support new applications Work to SLA thresholds for incidents and service desk requests Establish a good working relationship with users, proactively offering support on a day to day basis Keep up to date with advancements in technology Diagnose and resolve technical issues Monitor systems and performance levels Support Users on both hardware and software applications Provide support for mobile, desktop, laptop and printing devices Required skills: High Standard of Incident and Problem management Proven technical ability working for an MSP through relevant experience Good organisational, time management and prioritisation skills Strong written and verbal skills with the ability to produce clear and accurate documentation The ability to communicate confidently and clearly to users both face to face and over the telephone Able to travel across the UK as required to other company offices for the purpose of onsite support Previous experience using helpdesk applications Network trouble shooting Understanding of Citrix /XenApp Server Desirable: ITIL 4 Foundation CompTIA Advanced Security Practitioner (CASP) IT CompTIA Network CompTIA Security Microsoft Certified Solutions Associate (MCSA) Windows 7 Microsoft Certified Solutions Associate (MCSA) Windows 8 MCSA: Windows Server 2012 MCSA: SQL Server 2012/2014 Up to £30k Basic Bonus Benefits (Dependent on experience)