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Clearsprings Group
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Cardiff, South Glamorgan
IA Housing Officer
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Job Type: Full-time |
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Salary: £21,500 per annum |
Overview
IA Housing Officer Department: Ready Homes Reports to : IA Manager Location: Cardiff Salary: £21,500 Who are Clearsprings? We are an independent organisation set up to provide accommodation services to the UKVI and have been doing this since 2000. Clearsprings Ready Homes Limited is a provider of accommodation and transport services in the London, South and Wales regions. Ready Homes provides accommodation services to numerous organisations across the UK and continues to develop its business in both central and local government as well as the charitable section. As a growing Group of business, we have fully committed ourselves to sustainable trading and achieving our CSR objectives in the long term. Our achievement of 94% through the official Home Office CSR assessment tool reinforces our commitment to this strategy. PURPOSE OF THE JOB: This role involves working to provide direct support and management to the Service Users. The role requires the Housing Officer to manage a caseload and follow procedures in order to meet Key Performance Objectives, inspections and management of properties used by Service Users (SUs). This includes mornings, afternoons, evenings and overnight ( Wake In ) as well as weekends and public holidays, to enable us to provide full coverage as we operate 7 days a week 365 days a year. The shift pattern for this role would be: Monday 19.00-08.00, Tuesday 19.00-08.00 & Wednesday 19.00-08.00 Friday 19.00-08.00 Saturday 19.00-08.00 & Sunday 19.00-08.00 Tuesday 19.00-08.00, Saturday 07.00-20.00 & Sunday 07.00-20.00 Thursday 19.00-08.00 Saturday 07.00-20.00 & Sunday 07.00-20.00 BENEFITS 40 hours per week, Monday to Friday however, you may be required to work weekends occasionally. Holiday Allowance 20 working days (bank holidays), pro rata in your first year for those that work less than a full year and/or accrual for part time employees. Increasing to 23 days after a full holiday year and 25 after 2nd holiday yeaR Life Cover 2 x Basic Salary 6 month probation period Participation in the Company’s Pension Scheme (4% employer and 4% minimum employee contribution) after successful completion of your probationary period. DUTIES AND RESPONSIBILITIES 1. Supporting the Service User (SU) Manage a caseload of around 50-60 Service Users Attend dispersal and conduct induction of SU into property Sign-post as necessary to doctors, shops, support agencies, etc Conduct monthly visits and report any incidents, SU issues, absconsions, etc. Ensure SU’s are Moved On no later than the last date of payments to CSM Arrange initial transport of SU’s to their accommodation or any relocation as required Ensure that Health and Safety of SU’s are maintained at all times Complete BI weekly welfare checks of the SU’s. 2. Managing a property portfolio Effect appropriate maintenance of properties Conduct monthly inspections and report defects as required Ensure all items within property are replaced /repaired as required in line with inventory procedure Make recommendations to line manager regarding any relocations of SU’s and termination of properties to provide more efficient use of portfolio/void management Prepare property for re-occupation after SU’s move on Ensure terminated properties are effectively prepared for hand back to landlord Effect minor property repairs if necessary Ensure the properties are maintained according to Health and Safety guidelines and company procedures Ensure stores are maintained in line with purchasing procedure 3. Team working Liaise regularly with line manager and team members Helping/providing cover for other team members as required Attending team and other staff meetings Supporting new team members and provide on-the-job training 24 hour availability during any significant emergency Provide cover for other staff as agreed by line manager 4. Communication and Liaison Keep up-to-date with all written and verbal communications (i.e. emails/messages/calls) Ensure all records are maintained and kept up-to-date according to company policies and procedures Ensure appropriate property certification documentation is produced and recorded Liaise closely with SU’s, line manager, team members and other staff Assist in the local stakeholder involvement process by attending meetings as required Liaise with local support agencies to ensure relationships are maintained 5. Training and development Monitor own work levels, progress and development Undertake all core training and development programmes as required Undertake relevant learning according to agreed Personal Development Plan 6. Meeting key performance targets Manage own caseload of allocated SUs and properties Work toward own and team performance objectives Learn, understand and operate within contractual guidelines and service requirements All Employees/Staff are responsible for ensuring that any personal data which Clearsprings Group holds and for which they are responsible, is kept securely and is not under any conditions disclosed to any third party unless that third party has been specifically authorised by Clearsprings Group to receive that information and has entered into a confidentiality agreement. Any other duties within the scope of responsibility and ability, as required, inclusive of providing similar support to any other local company project.