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Hays Specialist Recruitment Limited
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Birmingham, West Midlands
1st Line Support Analyst
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Salary: £15 per hour |
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Overview
1st Line Support Analyst required - Birmingham - 9 Months Your new role 1st Line Support Analyst required to support busy service desk for a period of 9 months. You will have good verbal and written skill with experience of working in a fast paced environment, adhering to SLA's and KPI's. You will have excellent customer service experience along with a blend of technical experience below. What you'll need to succeed Experience across; Active Directory - user administration, setup new accounts, password resets, group policies Citrix - basic Citrix support skills, shadowing users, clearing Citrix sessions Office 365 - Experience in supporting Office 365 (Highly desirable) Microsoft Office - Supporting applications - Word, Excel, PowerPoint, Outlook, Skype, Teams Operating systems - Proficiency using and supporting 7 and 10 Networking - Ability to carry out basic troubleshooting and raise with 3rd parties where required Printers - Local and network printer installs, basic troubleshooting SAP - user administration (desirable) Mobiles - General understanding and support of Android mobiles Knowledge of softphones - Jabber & Finnesse General software installations Understanding/experience of supporting VPN users LanDesk - Remote control and software deployment Basic understanding of IT Security What you'll get in return c£15 - £15.90 per hour What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk