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Capita
,
Birmingham, West Midlands
Learning Coordinator 6 month contract
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Salary: £16,500 per annum |
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Overview
These roles can be based in either our Reading or Birmingham (Fort Dunlop) located teams, in either location you will play a key role within the team ensuring that our clients needs are not only met but exceeded when possible. You will facilitate the delivery of training events, ranging from one off to multiple requests as part of a project. You will work within a team servicing one or multiple customers, providing expert knowledge and meeting or exceeding all expectations and service levels. You will work with suppliers to deliver programmes of work whilst keeping to budget and maintaining excellent customer service. This role is a 6 month fixed term contract, there is the possibility of an extension however currently the roles are set to last for 6 months What you'll be doing: · To process bookings, amendments and cancellations via multiple contact channels · Schedule all training courses, trainers, venues and equipment as appropriate through liaison with clients and responding to request to advise completion · ensure all customer invoicing in completed correctly · Develop an effective relationship with all internal and external stakeholders, e.g. suppliers, customers and other business areas · Provide assistance with the resolution of complaints · Ensure joining instructions are sent to delegates What we're looking for: Strong administrative experience Organised with the ability to multi task Attention to detail Competent using Microsoft Office Suite, including Word, Excel, Outlook Personable approach, with confidence dealing with all levels within the company Reliable About Knowledgepool: Knowledgepool, part of Capita plc, is a leader in Learning and Development Transformation. Our expertise covers everything from strategic learning consultancy to managed learning services, curriculum design and training delivery to digital and competency management. We also specialise in apprenticeships and pre-employment programmes. You'll be joining a team who are passionate about innovation and who take pride in making learning and training the best experience possible. Knowledgepool are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions. What's in it for you? · 23 days holiday (rising to 27) with the opportunity to buy extra leave · Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave…and plenty more · Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology · Onsite canteen facilities available You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. If you have any questions you'd like to ask before applying, you can contact Jo via email at We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.