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Resolvecall Ltd
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London, Greater London
Field Recovery Agent (Warrant Officer)
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Salary: £26,000 - £34,000 |
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Overview
IMMEDIATE STARTERS WANTED IN FOLLOWING POSTCODE AREAS: EN – Enfield HA – Harrow N – North London NW – North West London W – West London SW – South West London SE – South East London AL – St Albans UB – Uxbridge IMPORTANT: You must have your own car and licence to apply for this role. Applications received without will not proceed to interview stage. SALARY: Basic Salary of £21,000 with realistic earnings of £26,000 and maximum potential to earn over £34,000 per year through a fantastic bonus and commission structure. Those residing within the below postcode areas will be eligible for a basic salary of £23,000 due to a living allowance of £2,000 apply to those in central London postcode areas (N, NW, E, W, SE, SW) THE ROLE: A typical day in the Field involves travelling from your home to meet our client's customers at their properties to gain face to face contact with the aim of securing a resolution to an outstanding arrears balance. To resolve the balance an agent might simply put the customer in touch with our client or they might discuss the customer's situation themselves and therefore propose a suitable solution to resolve the matter. On particular visits the aim will be to secure a payment in full, negotiate payment arrangements or discuss other long-term solutions to assist the customer and to stop further action. On instances where a resolution cannot be gained you would be asked to attend Court to obtain a Warrant of Entry on behalf of our Utility clients. Once the Warrant is obtained you would return to the property to oversee the installation of a prepayment meter with the assistance of an engineer and locksmith. Please be aware that this is NOT a bailiff / repossession / enforcement role. REQUIREMENTS: Clear CRB check (conducted by Resolvecall after Interview) Full and satisfactory employment references for the last 5 years. Clear Credit Checks (conducted after Interview) Full UK Driving Licence Full access to your own vehicle Sat Nav SHIFTS: This role is a 42 hour working week with a 2 week rotating shift pattern: Week 1: Mon - Fri 08:00 - 16:30 Week 2: Mon - Fri 11:30 - 20:00, Sat 09:00 - 13:00 BENEFITS: Working for a Gold awarded Investors in People company, Resolvecall are delighted to offer the following package: 28 Days Annual Leave Bonus and Commission Structure Fuel Card and business expenses Regular monthly and weekly incentives Allowances for attendance and skill building Health Care Scheme Pension Policy Perkbox Full Training TRAINING: Resolvecall will provide full training as employment commences. You must be able to stay away from home for 1 week as your training may be held at our Head Quarters in Glasgow, Scotland. In the event of this all travel and accommodation expenses would be covered, which includes a daily meal allowance. EXPERIENCE: We welcome applicants from a range of different backgrounds and are confident that our training will give you the skills and confidence to excel in the role regardless of previous experience. Examples of previous experience that can help in the transition would be as follows. Police or Military (Army, Navy or Airforce), Special Forces, National Service. Face to Face Sales, Door to Door Sales, Field Sales Rep. Debt Recovery, Field Officer, Enforcement Agent, Bailiff (County Court/Revenue), Recovery Agent, Debt Collector, Collections, Civil Enforcement, Warrant Officer, High Court Enforcement. Evictions Agent, Housing, Immigration Officer, Census Officer. Security, Door Work, SIA, Prison Officer. KEY SKILLS: Professional and self-motivated with excellent communication skills and must be someone who we can trust to be the face of our business to customers at their properties. Self-motivated with the ability to use initiative in all sorts of different customer service scenarios due to the majority of the role involving lone working with remote management. People orientated and target driven to ensure a first-class service is provided to both our clients and their customers. Negotiation and problem solving, whilst keeping a positive attitude in a fast-paced customer facing environment. Please note: All above pre-employment checks will be conducted after interview. We are an equal opportunities employer. As an FCA regulated company - we will conduct credit, anti-money laundering, and criminal record checks. All candidates must supply 5 years employment reference checks as part of our pre-employment screening process. Please note that candidate details will be kept on file for 6 months to allow for consideration for future vacancies.