Business Support Analyst

Smart Choice Solutions ,
Milton Keynes, Buckinghamshire
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Overview

Business Support Analyst Milton Keynes Salary : £30k -35k Benefits (benefits include , 20 days holiday bank hols, standard auto enrol pension you pay 5 % employer pays 3 % life assurance 2 x with Canada Life) Shift timings BASED ON A 40 HOUR WEEK Normal service hours 08:00 to 18:00 Monday to Friday. Our client requires a business support analyst for the Sales, After-sales support function and the User Access Management support. This role would suit a project support analyst or coordinator with experience working in a large organisation and being the point of contact and bridge between different business areas . The role involves the provision of application support and maintenance services for the Sales, After-sales applications, either directly to users of the systems or to service delivery functions. Support typically includes investigating and progressing the resolution of issues, fulfilling requests and may also include performance monitoring. ·Issues / requests may be resolved / fulfilled by working closely with the users and a number of other teams / support partners, providing guidance or training to users, by devising corrections (permanent or temporary) for faults, making general or site-specific modifications / process improvements, updating documentation etc… Working closely with the Client’s delivery team, Incident Management etc…, providing updates and progress. · Supporting the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation and initiation of action, assisting with identifying the root causes of issues and their remedies to prevent future incidents. · The candidate will be leveraged across the sales, after-sales and User access management support functions. This job was originally posted as www.totaljobs.com/job/89800123

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