Graduate IT Support Engineer

Noble Systems UK ,
Manchester, Greater Manchester
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Overview

At Noble Systems, we’ve worked hard to not only deliver industry-leading contact centre solutions but also to build a culture of innovation and teamwork. We employ a team of highly accomplished, passionate technologists who contribute to the overall success of our company and our customers — and we’re growing. Noble Systems is hiring a Graduate Support Engineer to join our Support department. The role: The successful candidate will work within the existing EMEA support team in collaboration with our international support division. The primary focus will be on supporting customers experiencing technical issues with our proprietary software suite, Cloud delivery platform and on-premise server deployments. Experience and qualifications: Recent graduate in computer science or similar Demonstrable time management and communication skills. Solid, and well developed, Incident and Problem management skills. Desirable: An awareness of Contact Centre operations preferably with some knowledge of Contact Centre Software (e.g. Noble, Aspect, Avaya etc.) Knowledge of SQL and Linux Understanding of ITIL best practices. Previous customer service experience What will you get in return? You can expect to receive a competitive salary and fantastic benefits; including 24 days holidays, health insurance, death in service and access to retailer discounts. This job was originally posted as www.totaljobs.com/job/89349036

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