Service Desk Technician

CUBIC TRANSPORTATION SYSTEMS LTD ,
Stockton-on-Tees, Durham
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Overview

Are you seeking a career opportunity which spans IT, Customer Services and Communications as we are looking for people with technical ability for an interesting, active, busy Global Service Centre? Are you interested in an employer who is recognised as a global Engineering and Technology provider, offering you the chance to support major, international projects from day one? We have several opportunities available for Service Desk Technicians to join our One Support Team in modern, friendly offices in Stockton-on-Tees. The Service Desk Technician role is varied and busy and involves the resolution of incidents reported by our customers around the Globe. You could be taking calls and managing systems to support customers based in Australia, America or England; no two days are ever the same The One Support Team are the backbone of the business, delivering solutions to Cubic’s major customers such as TfL (Transport for London) using the latest Service Centre Technologies. In terms of day to day responsibilities, you will work as part of a collaborative team to resolve incidents reported by our customers or monitoring platforms, escalating as needed and providing an excellent customer experience. What we’re looking for in you: We seek individuals with a passion for technology and customer service. Successful applicants will have proven experience working in a technical role linking to customer service, call centre or service desk capacity combined with an active interest in (and ideally knowledge of) technical solutions. Experience working as part of a team, demonstration of strong communication skills and ability to meet targets in a busy, fast placed environment are essential requirements. What you need to know: You will be employed on a full-time basis from our Global Operations Centre in Stockton-on-Tees, located a 10-minute walk away from Thornaby’s train station. You will be required to work on a shift pattern basis as the Service Desk is available to support customers 24/7, 365 days per year. Rotating shift patterns cover 6 am – 6pm (day shift) and 6pm – 6 am (night shift) and will work 4 days on and 4 days off. We provide a structured training package for the systems and technical support that you will use to be successful in carrying out your role. A full induction will be provided when you join. You will be rewarded with: A competitive basic salary. Medicash (health cash plan). Contributory pension scheme (up to 8% company contribution). 33 days holiday. Access to various discounted memberships and other schemes. A friendly, supportive team environment. The company: At Cubic, we love to solve problems and give travellers choices in how to pay their fares quickly and safely through our revenue management and Intelligent Transport Systems (ITS) systems and tools. We enable transportation authorities and agencies to manage demand across the entire transportation network - all in real time. We continually strive for innovation and improvement in the overall user experience through faster fare payment and efficient information management. Our track record in revenue management, real-time passenger information and intelligent traffic management systems is built on our commitment to delivering innovative, open and customer-focused solutions.Delivering end-to-end systems and services based on innovation, scalability, specialist integration and the flexibility to grow with changing requirements and emerging technology for the complete mobility network is what Cubic does best. We deliver to the major cities around the world and in the United Kingdom we are best known as the technology and service provider for London’s Oyster Card System. As an employer, we are committed to investing in our people via learning and development schemes, social events and achieving a good work/life balance. This job was originally posted as www.totaljobs.com/job/89784568

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