Deskside Support Engineer

Cerco IT ,
Daventry, Northamptonshire
More Details
Salary: From £20,000 to £25,500 per annum

Overview

Our customer has a great opportunity to be part of a service delivery team providing IT support services to one of their major retail customers. If you already have deskside support experience or are new to this type of role this may be the position for you as you would be able to develop your desktop support skills and further your IT knowledge . Responsabilities You will be responsible for onsite technical services based at the customer’s head office providing deskside support services including hardware & software break fix and IMAC services; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology. Analyses system’s needs, troubleshoots problems. Provides user support, new hire system set ups and desktop/laptop software evaluations. Deployment of updates/roll-outs. 80% software support with some knowledge of desktop hardware, OS, servers, and data bases. Provide quick response and maximum uptime of users. Understands customer goals; identifies consequences of various solutions. Develops project installation and escalation plans. Train users according to technical, release and security standards. Good communication skills, able to articulate technical solutions using basic explanations. Should continuously utilize on site customer visits and contacts to identify and report new business opportunities (hardware and services) for the benefit of overall business growth. Job Description Software and system fault diagnosis, analysis and fix. Case management of Incidents and IMAC’s in line with SLA’s Acknowledge and respond to emails from Team Leads and Manager Liaising with other teams or vendors to resolution Risk awareness of technology and business impact Manage / Provide support and technical expertise to projects as directed Proactively keeps customer updated with problem status at all times Identifying and reporting risk as appropriate in accordance with the guidelines Manage incident tickets using Solution Manager and Service NOW Support Remote / Home users Manage and support VC equipment Provide 1 st /2 nd line hardware and software support for laptops Provide iPhone and printer support Management of RSA tokens Updating Hardware Asset records Configure iPhone using MDM management software Provide induction to new starters IMAC management - working collaboratively with Facilities to meet schedules Deploying and configuring laptops and migrating user data Document all triage and knowledgebase information, including new and changed services, procedural changes, etc. as appropriate. Essential Skills/Qualifications PC/Desktop Support knowledge including Windows OS & Windows Office Suites and core application suites. Administering Windows Share\File permissions. Mobile connectivity (E.g. secureID/MAS/MDM Good knowledge of Workstation, Desktops & HP Laptops Honest, dependable, Reliable & Punctual. Accepts and handles responsibility. Cooperates with supervisors. Willing to learn new skills. Must be a team player Speaks and listens effectively. Works with minimum supervision. Solves personal and professional problems. Excellent Communication and People skills. Friendly phone manner. Must be well organised. Must be able to deal productively with a high workload. Multi-tasking skills. A flexible approach and work alongside the various operational teams. Pro-Active approach to work Application Process: Please visit our website to begin the recruitment process. Ensure that you answer all of the questions and attach your CV. When doing the skills test allow 15 mins of quiet time as the test is timed. We recommend that you do the test on a PC, laptop or tablet as some smart phones are not compatible. Please be aware that Cerco operate as a Recruitment Agency/Employment Business. Assessments days/ Training (if needed) takes place at our HQ in Crewe, Cheshire or our London Training center This job was originally posted as www.totaljobs.com/job/89322969

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