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Profile Personnel Ltd
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London, Greater London
Assistant EDI & eCommerce Analyst
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Job Type: Full-time |
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Overview
Our client, a global container shipping company of more than 250 vessels, actively participate in all major global trade lane, run the latest IT systems and have an extensive terminal ownership portfolio. Recruiting for a talented, motivated candidate to join the team as: Assistant EDI & eCommerce Analyst Job purpose First Line support towards users, customers, vendors, customs and any other 3rd parties. Registering, analysing and solving EDI and eCommerce related issues/tickets, providing the best possible support to all parties across Europe/Africa (EUA) following the Systems Development Life Cycle (SDLC) from requirements through to implementation. Skills, Qualifications and Expertise Shipping related background: container, maritime, logistics, vessel operations, liner shipping Excellent interpersonal and communication skills Ability to analyse data and therefore excellent analytical skills and attention to detail are essential Experience of working with tight deadlines while still being flexible in approach Willingness and flexibility to learn new skills An analytical approach to problem solving Good presentation skills Ability to work within a team Solid MS Excel, Word and PowerPoint skills Strong analytical skills. Responsibilities EDI Support Desk Provide full administrative support to EDI and eCommerce department Handling all users and 3rd party requirements. Registration of service enquiries (including requirements gathering) Analysis of EDI service calls to assess root causes Development of effective corrective action plans Assist in the analysis of secondary level corrective actions Assist in analysis and management of data quality, and analysis of call trends Communication with system end users at all levels and functional areas Supporting the Senior Analysts when and where necessary Assisting our Regional Service Desk when required in: Preparation and delivery of end-user training for new system developments Provision and maintenance of end user systems documentation. Liaising with the Regional Service Desk and Process Management teams prior to and after implementation Pre-implementation testing Process Improvement and Efficiencies Website Administration LOCATION - London Regional Head Office - Canary Wharf, Docklands E14 SALARY/BENEFITS Offering a competitive salary with excellent benefits including 25 days holiday and many more… APPLY NOW - for this fab opportunity to investment into your future career development.