Infrastructure Engineer

Capita ,
Altrincham, Greater Manchester
More Details
Salary: £35000.00 - £40000.00 per annum

Overview

Infrastructure Engineer Responsible for: Implementation and support of Infrastructure Technology in a multi-site, enterprise level, healthcare organization. Additional responsibilities of technical services ensuring the smooth running of both the Client and Server estate. Job Purpose: This position is highly technical and is part of the IT Technical Services team. The role is responsible for maintaining the entire CCH Server and Networking estate at all times keeping resilience, disaster recovery and capacity planning as a primary focus. The candidate must have experience of Servers and networks, and working in stressful and demanding environments and be accustomed to delivering stable IT infrastructure to core business needs in large environments. Key Responsibilities On-going proactive maintenance of Server and Network systems Research and development of new ideas and technologies to improve the infrastructure Specification and implementation of technical solutions and infrastructure technologies to meet business requirements Management and maintenance of group-wide backup and recovery systems Management and maintenance of Antivirus and security systems Proactive monitoring of Network, Server and Storage systems using group standard tools Responding to Data Centre notifications for failed hardware/software Assisting in capacity planning and monitoring of storage and systems at all times Assisting in disaster recovery strategy planning and testing Keeping up to date documentation of all servers, racks, systems and configurations Assist in development and maintenance of communication, dependency and reliance plan for system reboots and outages Adhere to change control procedure when working with infrastructure technologies Training Service Desk Analysts on system maintenance tasks where required Building out software on Servers, PC's and Laptops when required Resolution of 3rd and 4th line technical and service issues, by providing around the clock on call support to Service Desk Analysts as required Provide technical training on 3rd line skills and tasks to Service Centre staff if required Escalating and owning calls that have been sent to 3rd line support in or outside vendors, returning the result and relaying resolution back to the Service Centre where needed Document solutions and technical plans Participate in all Critical Issue calls while on shift or on call and drive to resolution Delivery of projects including Client based device projects Proactively use Maintenance tasks to prevent support calls when possible and relay these plans to the Service Centre PERSON SPECIFICATION Customer Service driven individual who understands the importance of the person and the business behind the technology Business literate, confident and enthusiastic about technology Tenacious problem solver who demonstrates creativity in finding solutions Health Care industry experience desirable Degree level qualification in IT or similar. MCSE/MCITP/CCNA certification or equivalent experience Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy. This job was originally posted as www.cwjobs.co.uk/job/89946542

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