Customer and Operations Excutive

Instant Impact ,
Brighton, East Sussex
More Details
Salary: £20,000 per annum

Overview

Are you looking to work for a start-up? Are you looking to work in a fast-growth sector? This is a fantastic opportunity to work with a super passionate team who deliver 5-star star and develop multiple skills within a growing Business. The Company: Our client is a new electricity and gas supplier in Great Britain and part of a larger investment group, one of the UK’s largest investor in solar farms and the third largest investor in renewable generation overall. The solar farms they’ve funded generate 40% of all the UK’s large scale solar- enough to power over a quarter of a million homes (when the sun shines). They’ve also invested in wind generation, anaerobic digestion plans and “rapid response” gas generation to help balance supply when there’s no wind and sun. The Role: The new Customer and Operations Executive role is a broad one, involving a spectrum of responsibilities. Your role will focus on ensuring a smoothly run Business Operations team that is able to work as effectively as possible. The role will also utilise your analytical skills to report error patterns to relevant stakeholders and ultimately improve operational efficiency and the customer service experience. This is an opportunity to get under the skin of what it means to operate an energy company end-to-end and gain an in-depth understanding of a dynamic industry. Responsibilities: Teamwork – you’ll be part of a wider team of support specialists, ensuring all daily operations and customer objectives are being met. Communication – you’ll have fantastic skills when communicating with others, you’ll need to have excellent relationship building skills to provide 5-star service to all internal and external stakeholders. Flexibility – you must be able to think on your feet; no two days are likely to be the same and you’ll have constant challenges so you must be confident of your problem-solving skills. Organisation -You’ll be organising customer appointments and helping to organise engineers’ days – so you’ll need to be good with local geography or great with Google maps to give clear directions. Adaptable – this is a new role which will grow and move into areas that we haven’t yet imagined. It’s important that you’re up for a challenge and able to take on new tasks as the job develops. Role Requirements: At least a 2:2 from any University, in any subject. Prior experience in a customer-facing role (e.g. hospitality, retail, reception, etc.). Successful candidates will be bubbly, outgoing and have a passion for building strong relationships with customers. You’ll be greatly driven by self-development. You’ll be fascinated and excited by the idea of working in a start-up. You’ll have a strong work ethic combined with a personable positive and proactive attitude that will see you thrive in a fast-growth team. Training and Development: This company will invest in your professional training and development As is often the case in start-ups, driven individuals will quickly find themselves rewarded with high levels of responsibility, encouraged to influence and direct vital areas of the business. Location: Shoreham/ Brighton Salary: £20,000 benefits Duration: Permanent Start Date: ASAP This job was originally posted as www.milkround.com/job/89899883

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