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Santander
,
Bradford, West Yorkshire
Customer Service Advisor
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Job Type: Full-time |
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Salary: £17,029 per annum |
Overview
Customer Service Advisor Why apply for this role? Santander is all about providing our customers with an experience that's second to none. In this contact centre role we'll invest in you to be the best that you can be, so you can do just that. You'll use your natural warmth, energy and personality to help as many customers as you can each day. We'll help you to develop the skills needed to build strong customer relationships, take ownership and deliver that great customer experience. Along with representing Santander to our customers, you'll have a voice within the organisation too. As the first point of contact, you'll get to know our customers better than anyone else. So, if you have an idea about how we can improve their experience or better ways of working, we're all ears. What you'll be doing Helping customers each day by answering inbound calls to our contact centre Assisting customers with day-to-day transactions and enquiries Helping to keep our customers and the bank safe Solving problems and escalating issues when necessary Updating customer records What we're looking for Excellent communication skills, with the ability to tailor conversations to customers Ability to follow process but also think on your feet Understand and anticipate customer needs Problem solving skills (real solutions, not just short-term fixes) Ability to help as many customers as you can each day along with making each customer feel valued Desire to proactively develop your skills and apply your knowledge to be the best you can be What else you need to know We're recruiting full-time roles at 35 hours per week. That means you'll work five seven-hour rotational shifts, between the hours of operation of 8am-8pm Monday-Friday and 8am-6pm Saturday and Sunday. Colleagues will be scheduled to work post 6pm only 1 week in every 6, and scheduled to work just 2 weekend days in a 4 week rotation. You'll be working in the bustling centre of Bradford just one minute from the Bradford Interchange. There is an onsite restaurant, plus plenty of local shops, childcare options and gyms nearby. Given the recent impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video-conference where possible. How we'll reward you As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs. Starting salary of £17,029, which could rise to £17,925 after 12 months in role, subject to successful performance Fully flexible Shift Premium of £1,000 Flexible Benefits Allowance of £500 Eligible for a discretionary performance-related annual bonus of circa. £1,200, which is dependent on company and individual performance Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us 25 days' holiday plus bank holidays, with the option to purchase up to 5 contractual days per year Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover 24/7 access to an online employee discount platform Share in Santander's success by investing in our Sharesave and Partnership shares plans Support your favourite causes through charitable giving and our community partnerships For more information about our wide range of benefits and family friendly policies visit our website. Why Santander? At Santander, with only a small action or a simple idea, you can achieve great things. You can improve the daily life of more than 140 million people. You can collaborate with a friendly team of more than 200,000 employees. It doesn't stop there. You'll also be part of a vibrant organisation that's been reinventing itself for more than 160 years. One that invests millions of pounds in training its people every year. One that helps more than 2 million people every year with social programmes. We call it TheSantanderEffect. Equal Opportunities Santander are an equal opportunities employer. When we talk about diversity, we don't just want to pay lip service. Our customers come from a wide range of backgrounds, and so do our people. It's important to us that we create an inclusive culture where everyone counts, and we particularly welcome applications from different underrepresented groups. For more information on our commitment to equal opportunities, please visit our diversity page here. What to do next If this sounds like a role you're interested in, then please apply on the link below. Application closing date: 06/04/2020 Due to high volume of applications we may need to close this role earlier than the advertised date, so recommend submitting an application as soon as possible.