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Riverside Group
,
Haverhill, Suffolk
Service Manager
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Job Type: Full-time |
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Salary: £29,512 per annum |
Overview
Riverside have a new opportunity for a Service Manager, working part-time, on a permanent basis. Who you’ll be helping The post will cover the below 2 schemes based in Haverhill, Suffolk Cangle Foyer Cangle Foyer provides supported housing for young people aged 16-to-25 who are homeless and vulnerable. Our services help young people, as well as young parents, with housing related support in addition to help and advice around substance misuse, mental health and relationships. Coupals Court Coupals Court offers supported housing to young parents who are homeless, or at risk of homelessness, and who have housing related support needs. We offer a friendly, caring environment and work with you to develop life skills and self-esteem, alongside practical support to move on to independent living. What will you do? You will be responsible for the operational management of a service or group of services; within a supported housing and/or retirement living setting. Effectively manage a team to provide a high quality customer focused service, ensuring delivery of legislative and contractual performance requirements. Day to day Your key responsibilities as a Cangle Foyer and Coupals Court Service Manager will include: •Manage the services/s to provide a high quality, customer focused service and be a champion of Riverside Service Style. •Provide motivational leadership, mentoring and coaching to the team, to ensure clarity of direction, effective communication and development of personal potential. •Manage team performance to deliver outstanding service, by reviewing work outputs, appraising individual performance and setting improvement targets. •Ensure that the service meets its internal performance targets and any contract specific targets. •Ensure that the service is compliant with all Riverside policies and procedures, legislative and contractual requirements. For a deeper understanding of your responsibilities, take a look at the job description linked below. Does this describe you? You will have experience working within a housing and/or support environment and working with vulnerable customers. Good communication and conflict resolution skills and have a good understanding and experience of I.T systems (Microsoft office and databases) Click on the job description linked below to see a full list of our essential requirements. What’s in it for you? In return for your hard work and dedication, we offer you: •5% salary increase after 18 months’ service, dependent on performance •25 days holiday per year (plus bank holidays) •Opt-in to our auto-enrolment pension scheme (employee rate 3% and employer rate 5%) or our enhanced pension scheme (employee rate 6% and employer rate 9%) •Access to ongoing personal career development opportunities through Learning Zone •Access to e-learning Who are Riverside? We are one of the UK’s leading social housing and regeneration organisations. We are a group of not-for-profit and commercial companies with a charitable housing association at our core. Operating across 150 local authorities in England and Scotland and housing 90,000 people, we are fully committed to improving the lives of thousands of individuals and families. We seek to transform lives and revitalise neighbourhoods. Is Riverside for you? We want you to feel empowered and that your voice is truly heard. Being a company focused on people, we treat our customers with this same respect. We trust you to protect our customers, our people and our business and we see outstanding worth in those with the courage to take responsibility, innovate and find solutions. Your focus on performance and ambition is rewarded with development opportunities. With Riverside, you can achieve. If you’re thinking of joining us as a Service Manager, we’d love to hear from you. We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.