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Fresh Recruitment Cardiff
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Cardiff, South Glamorgan
Epos Engineer
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Salary: £17,000 per annum |
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Overview
Purpose: To repair PC based EPOS equipment to ensure a sufficient level of stock is available for field engineers to replace customer equipment as required. Main Tasks and Objectives • Carry our repairs of PC based EPOS equipment to component level. • Keep accurate records of customer equipment returned for warranty and fourth party repair on company database. • Document test and fix procedures. • Investigate fault trends. • Source and act in an advisory capacity on components for replacement. • Help develop colleagues through mentoring and on the job training. • Plan the introduction of new products to the department and profile stock requirements in conjunction with the operations manager. • Maintain communication with other departments to ensure effective relationships. • Research the EPOS industry to keep abreast of new technologies and report any potential threats or opportunities. • Adhere to housekeeping and health and safety standards to ensure a safe working environment is maintained for all employees within the department. • Be flexible to move to other areas of the department when required to meet customer needs. Outcomes and Deliverables • PC based EPOS equipment is repaired to a high quality with no returns. • Equipment is repaired in a timely manner and is available when required. Skills required • Basic PC Technical Skills – • Interpersonal skills to work with other departments and team members • Strong communication skills • Organised and able to prioritise work • Competent computer user to be able to enter work in a database, use basic spreadsheets and communicate via email • GCSE Maths and English or equivalent • Experience of repairing PC and peripheral hardware This job was originally posted as www.totaljobs.com/job/89239965