Data Centre Media/ Local On Site Support Operator

Pomeroy IT Solutions UK Ltd ,
Basingstoke, Hampshire
More Details
Salary: £23,000 per annum

Overview

Position Title: Data Centre Media/ Local On Site Support Operator Reports to: Pomeroy Service Manager Business Area: IBM Account UK1 Full time/Part time/ Contractor: Full Time (week on week off) Pay Band: £23,000 Job Purpose To provide a full on-site support service for portable storage media (PSM) and Hands & Eyes support at a customer data centre, both office hours (on site) and out of hours (on site or on call – to be confirmed). Successful applicants will be working in a team delivering high quality operations support to customer IT hardware within a data centre. This position is Monday to Friday 09:00 to 17:00 (including 1 hour lunch) and providing out of hours call out in week one. In week two providing weekend on site support for around three hours Saturday and Sunday and a rest week Mon to Sun. Pomeroy Service Delivery Manager Data Centre Media/Local On Site Support Operator. Main Accountabilities Complete tasks to specified standards Fully aware of sources for technical and procedural guidance Mount tapes within agreed Service Level Agreements and adhoc requests. Use of Lotus Notes for email and procedural work practise Maintain all relevant logs including to log calls and length of time taken to resolve Perform Hands and Eyes support after taking instruction from support groups including: Physical reboots of device Checking for hardware failure lights Checking for console error messages Assist in resolution of physical network faults and hardware problems Place tape or CD media into device to precede a recovery of a server Complete patching requirements as directed and trouble shoot cabling issues.g Responds to problems quickly and efficiently using approved procedures Assist to cover your colleague’s annual leave and other absences, including some out of hours on call. Respond to any ad-hoc, low level skill, Hands and Eyes task which is scripted/documented/in writing, whilst on the telephone to the person in the team who is assisting Alerts the Manager to actual/potential Service problems. Assist with media changes as required Completes ad hoc activities at Manager’s request Host Customer Engineers/3 rd Party Visitors into the machine halls, assist with liaison with support teams as required Maintain all logs with regards to mileage and fuel when using company van Conforms to department and procedures and current SLAs/DOUs Refers to the Manager for procedural guidance Any other duties reasonably requested by the Company Main Working Relationships Internal Pomeroy Service Delivery Manager Pomeroy LOS Operator working in your team External Operations Teams Server Support Teams ITS (Hardware engineers) Customer site contacts Customer Site Security / reception staff Customers Despatch room staff Other 3 rd Party contractors working for the customer Key Decisions Made by the Role Monitor customer environment and report discrepancies Escalate critical issues within the customer reporting change to Pomeroy Management Critical Experience, Know-How and Qualifications required to undertake the role PC Literate and confident handling IT hardware P ersonal Characteristics Required Flexible and responsive to business demands Able to work unsupervised for long periods and be able to use own initiative Keen to learn and develop the service Alert and responsive to change Able to communicate with all interfaces to the Media Library Personable, good team player, enthusiastic, able to use own initiative Customer focused Able to follow process/procedures in a methodical manner Any Special Requirements (i.e. non-std hours or travel) Cover colleague’s holiday and any other absences On call element. Full clean driving licence Please note that we are only able to accept applications from candidates who are already eligible to work in the UK. This job was originally posted as www.totaljobs.com/job/89927790

People also viewed