KYC Team Leader -

Resource Solutions ,
Glasgow, City of Glasgow
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Overview

KYC Team Leader - Glasgow, 6 Months Role Purpose To lead a team to deliver a strong client/customer experience on relevant engagements, in an efficient and effective manner with a right first time approach. The role will involve working with other teams within the engagement and the Operations Support team so the ability to build and maintain internal networks will be key to the success of the role. Essential Experience Min 2 years in an operational environment, where at least 1 year has been spent at a Team Leader level Proven ability to deliver results in a high performance environment Awareness of the FCA, CCA, Data Protection Act and other relevant legislation, procedures and processes Deliverables Effective leadership of the team including line management responsibilities Ensure the team consists of appropriate resource levels for operational needs Performance manage and develop individuals, maximising talent Maintenance of Service Levels Maintain the policy, process and procedures documentation Identify and communicate MI requirements, effectively utilise MI reports to drive staff performance Identify staff training needs and arrange coaching as required to ensure all staff achieve and maintain competency level throughout engagement Core Competencies Planning & Organising Decision Making Customer Focussed Driving Results Accountability Developing others Creative thinking Interpersonal skills Leadership Skills Communication Relationship management Organisation Problem solving Process improvement Competent level on Microsoft Office tools i.e. excel, word, power-point Experience of workflow tools and share-point

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