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Recruitment Genius
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Portsmouth, Hampshire
Inbound Customer Service Representative
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Job Type: Full-time |
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Salary: £18,137 per annum |
Overview
This an opportunity to join an established family built company who specialise in handling inbound calls and emails for a variety of businesses, 24 hours a day, 7 days a week. Customer Service is at the heart of their organisation. Every day they help businesses stay connected with their customers and are proud of the strong relationships they have built up over the past 20 years. Position Summary As a Customer Service Representative, you will be an extension of their client's business. The position provides: - Variety of calls - Responding to calls on behalf of a number of businesses in the property sector you will be receiving emergency breakdown and reactive maintenance calls. - All roles fall outside of 'normal' office hours. Full-time, Part-time hours available as well as Evenings and weekends - Support - they understand the importance of their staff and take pride in training and development that they can provide The successful candidate will be required to go through a 2-week induction, and obtain the following attributes: - Motivated - Enthusiastic - Good attention to detail - Good listening Skills - Computer literate - Effective communications skills - Empathy Benefits - Friendly working environment - Comprehensive 4 week training program - Enhanced pension scheme - Performance Related Pay - 5.6 weeks annual leave - Staff incentive schemes - Progressive career opportunities - Onsite free parking, free tea & coffee and weekly fruit deliveries Essential Duties - Receive inbound calls and emails from current clients - Record messages accurately - Meet quality assurance requirements If you want to join a friendly and ambitious company that will help you develop and grow, please apply. All candidates will receive a telephone interview. Successful applicants will be invited to attend a daytime assessment interview. Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.