Collections Advisor

Adecco are recruiting for several collection advisors to join a large financial company in Nottingham. The role is on a temp-perm basis paying 23k PA. In Summary, you will be responsible for: Working with customers, using appropriate questioning techniques to understand their situation so that the right outcome can be offered. Identifying where additional external support may be beneficial and signposting the customer to the appropriate organisations Agreeing and setting up appropriate, sustainable solutions for customers Being able to clearly explain the impact that arrears/missed payments have on credit files and future lending decisions Understanding regulators/industry requirements when dealing with customers and ensuring that you remain complaint to these. Developing a deep understanding of the Money Advice Trust models that are available to aid conversations in order to support our customers, and how to utilise these models effectively Using judgement when assessing the right outcome for the customer, knowing when and how to step away from the process. Updating customer records to ensure there is an accurate reflection of what has been discussed and all agreed actions have been taken. Ensuring customers are clear on any actions they need to take to support them maintaining their account going forward. Achieving department key performance metrics and continually developing your own performance. Utilising appropriate escalation channels when issues are identified Being responsible and personally developing with the department, share and promote a culture of learning. Encouraging a feedback culture, providing constructive feedback and receiving feedback well. Approaching change positively, an advocate for the department Candidates should have the following: Excellent listening and communication skills The desire to work with customers to get to the right outcome Effective problem solving skills so that the customer's situation can be fully understood A strong focus on improving results The ability to learn and develop An enquiring, positive mindset The desire to be part of a team and the ability to work with peers to achieve collective goals During some of the training (approximately 10-12 weeks) Working hours are 9am - 5.30pm Monday to Friday. After the first few weeks of initial training the team will work shifts between the times of 9am - 9pm Monday to Friday 9am-6.30pm Saturday to Sunday. Potential shift pattern: 12.30pm - 9pm Monday -Friday 9am - 6.30pm on either Saturday or Sunday, with an additional day off during the week. If your interested in applying for the role please get in touch with either Lucy or Sam on Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy