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GfK UK
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London, Greater London
Client Insight Executive - IT, Office & Stationary
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Job Type: Full-time |
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Overview
Job Description With clients at the centre of all we do, the Client Insight Executive is the link between GfK and our IT, Office & Stationary focused consumer sector clients. As part of the Market Insight team, the role brings together industry and product knowledge to provide solutions. The ideal candidate will have strong interpersonal skills and use these to truly understand clients businesses and challenges. The successful candidate will be able to drive engagement through actionable insight and innovative solutions. This is the ideal opportunity for an early-stage career professional, who seeks a launchpad for a career in market research, data insight or strategic consulting and who wishes to develop a broad skillset in data analytics, client consulting, project management and stakeholder engagement. Main Responsibilities: Start to manage a defined list of clients, supported by your line manager Ensure client service is delivered to the agreed standard, meeting the service level requirements for contact and presentations Create awareness across the broad range of GfK solutions Maintain Key Account Plans where applicable for your accounts Work cross functionally within the local business to ensure client needs are met and questions answered Identify leads and opportunities within your client base and pass these to the sales team Work with the client delivery team to ensure data quality and deliverables are timely, fit for purpose and meeting client needsHave basic market and product knowledge Support and deliver Company strategy Ensure the CRM system is constantly updated and maintained Core Competencies: Passion, energy and drive Enthusiasm to learn and develop Market knowledge and understanding Research knowledge and understanding Computer literate, able to learn and use bespoke systems Client focussed every day Able to build tailored presentations for manufacturers and retailers, using a storyline approach Eye for detail and high quality standards Able to maintain client relationships Good communication skills Desirable: Experience or exposure to IT, Office & Stationary based consumer industry Knowledge of Office equipment industry relevant products & brands etc