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Randstad Business Solutions
,
Edinburgh, City of Edinburgh
Customer Service Advisor/Admin
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Contract Type: Contract |
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Overview
About Our Client Lloyds Banking Group is committed to helping customers build for their future, which means a great opportunity for you to make a real difference. Job Responsibilities: Customer Service Advisor Manage inbound and outbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business with Lloyds Banking Group Complete telephony, digital and admin based tasks to service customer queries Take ownership of customer problems, solving them at first point of contact and escalate when required Build long lasting professional relationships with Lloyds Banking Group customers that will exceed their expectations Deal with customer data ethically and in accordance with the FSA requirements Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues Contribute to the continuous improvement of Lloyds Banking Group by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to Lloyds Banking Group Demonstrate consistently Lloyds Banking Group values and behaviours Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development Support Lloyds Banking Group's wider team to ensure that performance standards and business objectives are met Personally contribute to an environment where colleagues want to work and customers feel valued Carry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for Lloyds Banking Group customers in line with specified process and procedures Provide a high quality service to Lloyds Banking Group customers comprising of handling inbound and outbound calls and undertaking a range of processing tasks. This will be achieved as part of a flexible model to support the business in meeting customer demands within agreed service levels. Lloyds Banking Group strives daily towards their vision of becoming the best bank for customers. They're well on their way thanks to the effort of their colleagues - join them today and support them in achieving their vision. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003