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Simple Recruitment Limited
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Bradford-on-Avon, Wiltshire
Service Desk Administration Support
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Salary: £8.50 - £9.5 per hour |
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Overview
Our client in Bradford on Avon is looking for a Service Desk Support Administrator Main Duties and Responsibilities: General Tasks: Answering telephone calls coming into the service desk team being the first port of call for our client's internal staff Handling IT stock room kit levels Covering various general duties to help with a busy running service desk Promote good working relationships between IT and all customers internal and external Provide support to the IT department for any document formatting Provide assistance with IT meeting minute/action taking Assist with organisation of IT team calendar for IT holidays/meetings/events Procurement: Obtaining quotes Raising Purchase Orders Processing invoices, coding accurately Working closely with IT suppliers Service Desk: Prioritise service desk incidents that are assigned to you Handling onboarding/offboarding requirements for IT purposes Point of contact for both IT and technical staff on the service desk Software Management - Not essential Software maintenance renewals Managing Software subscriptions such as Office 365 licenses, Adobe, Autodesk etc once approved Experience: Essential: An understanding of call handling and working with our team on prioritisation of any IT requests that are called through that may or may not have a ticket logged. Administration capability, taking minutes, organising meetings and formatting technical documentation completed by the team. Desirable: Any previous experience of Active Directory to make small changes such as password resets. An understanding of software renewal/maintenance and licensing terminology. If you are interested in this role please contact us on 01225 300779 or submit a current up to date CV. This job was originally posted as www.totaljobs.com/job/89769073