Team Administrator

TRI Consulting ,
London, Greater London
More Details
Contract Type: Contract
Salary: £15 per hour

Overview

A Leading Housing Association is looking for a Team Administrator for approximately 3 months Key responsibilities are as follows Monitor and report on void properties. Advise on re-let planning. Support/advise Housing Officers on maintaining void records. Advertise void properties on Locata, Housing Moves and/or Homefinder & request borough nominations. Manage shortlists and request verifications. Complete verifications requested by external partners. Review and approve customer applications on Home Swapper, House Exchange, Housing Moves & Homefinder. Provide advice on these systems in response to customer queries. Work with Regeneration and Assets to support the Housing Management Teams to manage a quick turnaround of voids Create tenancies for internal/external transfers & borough nominations on Northgate checking that all documents are compliant and proper lettings procedures have been followed. Process Mutual exchanges, decants, joint to sole’s, successions, customer amendments & tenancy ends on Northgate ensuring they are compliant. Create & activate transfer applications on Northgate to allow tenants to bid on Locata, ensuring they are compliant Provide reports on business performance including rent collection, void turnaround, Annual Visits, Loneworker use, open FRAs on a weekly and ad hoc basis as requested Monitor, administrate and undertake DSE assessments for the team, liaising with managers and Health & Safety and ordering suitable aids where appropriate. Monitor and report on outstanding FRA’s, assigning tasks to the appropriate person, administrating the system and approving/closing completed tasks Verify new and existing Universal Credit claims. Support HOs to process APA requests on the UC Landlord portal. Create, monitor, register, order & archive paper files. Scan & administrate electronic documents on the EDM Workwise system. Update HOP records as appropriate (customer contact, property viewings, UC) Input CORE data into the CORE system and amend errors that are flagged on a monthly basis Action monthly reviews of lettings & compliance errors Manage Council Tax costs in line with void records. Correspond with local authorities (LA’s) to query billing errors and ensure exemptions are applied appropriately. Pass for approval any balances correctly outstanding. Deal with court and bailiff correspondence, working with LA’s to resolve issues Collate paper and electronic customer records as requested for Subject Access Requests. Order and maintain stationery including ICT equipment for the teams Log, distribute and monitor letters sent to team members including complaints and legal notifications Organise meetings and events as required, including drafting agendas, booking rooms and typing minutes. Process payments/ invoices for authorisation and payment via Compleat. Undertake research and projects as necessary. Provide Technical support for relevant systems Undertake any other administrative and clerical tasks for the teams as necessary Essential Skills Must have solid administrative background for at least 2 years Excellent communication skills Good on Word & Excel Must be immediately available or on short notice

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