Customer Support Agents

Paragon Personnel ,
Caldecotte, Milton Keynes, Buckinghamshire
More Details
Contract Type: Contract
Salary: £10 per hour

Overview

Marcus by Goldman’s - (Goldman Sachs’s Digital Retail Bank) Customer Support Agents Based at the prestigious Caldecotte Lake Business Park in Milton Keynes that boasts a free Gym, Starbucks and festival events activities with an onsite parking, as well as a free shuttle bus service from Milton Keynes Station. These are a great opportunities to further develop your customer service skills, or start your career within a top financial services company. Marcus’s Agents are all about quality & customer satisfaction (over quantity/no daily call target). Marcus by Goldman Sachs was launched in the UK in September 2018 to offer UK savers leading products and services from their deposits business. The customer care teams are based across two sites in the UK; London and Milton Keynes. These opportunities are with the very professional, motivated and passionate team, based at Milton Keynes. You will receive excellent training, and being working in a very positive, friendly culture, with regular social events. Pay rate: £10ph Shifts; Monday to Friday: 8am - 4pm, 9am - 5pm, 10am - 6pm, 12pm - 8pm Type of Employment : Temp (potential to become permanent) Are you passionate about customer services, operations and using digital tools to provide solutions to retails? Job Summary & Responsibilities Responsible for answering incoming calls from GS Bank customers and prospects providing product information, account opening services as well as account maintenance Builds rapport with our customers to resolve service issues and customer questions Takes ownership of customer enquiries and responds to escalated customer issues in accordance with agreed procedures Responsible for the day to day coverage of customer account maintenance processes including but not limited to application review and processing, funds transfer, exception processing, correspondence and complaint monitoring and response Recognizes that quality is measured through call recordings and case auditing Communicates professionally and regularly with leadership and peers on status of accounts and escalations in accordance with established standards Pro-actively identifies any new issues or risks Participates in projects to drive operational excellence Skills Passion to deliver exceptional service to customers Good interpersonal skills, good problem solving skills Is adaptable, high energy levels and desire to help others Good team player Good analytical and problem-solving skills Good written and verbal communication skills Basic Qualifications Experience in delivery of customer service Other job titles can include Customer Service Agent, Customer Service Representative, Customer Support Representative, Customer Support Advisor, Customer Support

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