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Page Personnel Secretarial & Business Support
,
Manchester, Greater Manchester
Customer Service Advisor
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Job Type: Full-time |
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Salary: £16,000 per annum |
Overview
An exciting opportunity has arisen for a Retail Customer Service Advisor to join a leading fashion retail business, based in Wythenshawe. The successful candidate will be responsible for queries via phone, email and social media, to ensure a positive customer experience. Client Details Our client, based in Wythenshawe, is a leading e-commerce fashion retailer, with the customer service team supporting various brands. Due to business growth, they are looking for a Retail Customer Service Advisor to look after one of their websites. Description The successful Retail Customer Service Advisor will be responsible for responding to a wide range of queries regarding customer orders, deliveries and returns, being a representative for the brand with an enthusiastic attitude Profile The successful candidate will be/have: Experience in a Customer Service environment preferably within a Contact Centre is essential Minimum 3 GCE's grade A-C equivalent or above including English and Maths or 5 years demonstrable work experience Good written and verbal communication Computer literate Ability to remain calm when dealing with difficult queries Ability to work on own initiative and as part of a team Understands the need for confidentiality and compliance Job Offer Salary on offer £8.00 - £9.00 per hour. 5 out 7 days a week Great employee discount Monday to Thursday, 8am - 8pm Friday 8am - 6pm Saturday & Sunday 10-6