Service Desk Manager

Office Angels ,
Reading, Berkshire
More Details
Job Type: Full-time
Salary: £30,000 per annum

Overview

JOB TITLE: Service Desk Manager SALARY: Circa £30k per a year LOCATION: Reading INDUSTRY: Facilities HOURS: Monday-Friday, 40hours per a week BENEFITS: Free Parking, 25 days holiday CULTURE: A friendly and sociable and well-established team. What will you be doing day to day in your new role? Answering the telephone and responding to enquiries accordingly Liaising and maintaining a good relationship with Client Contacts Recruiting for new team members when required Training, Managing and developing the Help Desk Team through coaching, mentoring and use of structured development plans, continually reviewing the team to ensure a high level of service is delivered Ensure all associated KPI's and SLA's are implemented, met, monitored and reviewed To improve the performance of the team by maintaining communication with staff and providing the appropriate support and guidance Sending out risk assessments and method statements to client representatives We'd love to speak to candidates who have: Experience in Facilities Management Fantastic Customer Service Skills Working in a high-pressure environment Strong Microsoft Office Skills Including Word, Outlook and Excel Highly organised and professional with a methodical approach Charismatic, energetic and committed to making a difference Next Steps… Click "apply" today with your CV and cover letter. If you are suitable Danielle will be in touch in the next 2 working days Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://candidate-privacy

People also viewed