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LivePerson
,
Reading, Berkshire
Service Desk Specialist I
Overview
Job Description
LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including Citi, HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are. We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team. You will thrive here if: You can operate in a fast paced, dynamic environment You can build partnerships that move our business forward You build code that is simple, understandable, and clean You see feedback or failure as motivation to learn and to grow You believe data-driven decision making is the norm You relate to our core principles (link) and want to work with Conversational AI experts In this role you will: * Install, configure, and upgrade computer hardware and software. * Primary point of contact for technical support and troubleshooting related to networking, desktop, and systems hardware and software. * Apply diagnostic utilities and best practice methodology to support troubleshooting, investigate root causes, and resolve issues. * Deliver weekly status reports for major projects, individual tasks, and team meetings. * Provide phone and help-desk support for local and off-site users. * Maintain current knowledge of new and relevant technologies and participate in special projects as required. * Implement active directory changes, including new users and groups, and maintain onsite hardware inventories. * Perform hands-on fixes at the desktop level, including installing and upgrading hardware and software, implementing file backups, and configuring systems and application. Your qualifications are: * At least 3 years of technical support experience and a bachelor's or equivalent. * Excellent verbal, written, and interpersonal communication skills, interfacing effectively with stakeholders of all levels of seniority. * At least 2 Years proficiency in supporting Mac OS+Windows operating systemsas well as desktop, laptop. * Familiarity with network protocols such as TCP/IP, DNS, DHCP, VPN, FTP as well as telephony technologies. * Understanding of audio-visual technologies and video conferencing solutions. * Ability to convey technical procedures and train non-technical users, including Office, G Suite, Windows, Mac. * Experience in Jamf and\or SCCM 2012 (Advantage) * AD Management, Group Policy, Windows DHCP, Windows DNS (Advantage) * Experience in supporting 1000+ end users geographicallydispersed (Advantage) Why you'll love working here: LivePerson was named to FastCompany's World's most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You'll have great benefits, flexible time off, plus snacks and drinks to keep your mind fresh and stomach full. Most importantly, you'll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together. At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.