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Whitehead Recruitment Ltd
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London, Greater London
(French Speaker) Technical Support Specialist/Representative: London - UK
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Job Type: Full-time |
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Overview
Technical Support Specialist/Representative: London - UK Our client is the leading manufacturer of lighting controls worldwide. Continuous growth has fueled their ability to constantly develop new technologies and new manufacturing processes that in turn drive the creation of new or better products and services. Position Summary : Providing world-class technical support to customers via telephone, email and online chat. Key Accountabilities: Represent our client with a professional, upbeat attitude according to our Five Principles Develop technical expertise regarding products, systems, and services Support our customers by providing necessary information on our stand-alone and system level products via phone and email in a timely and professional manner Troubleshoot and diagnose user issues regarding products and systems Document problems and solutions in a central database, escalate customer questions when necessary Communicate effectively with other areas of the company to meet or exceed customer expectations Take on special projects as necessary to meet or exceed the goals of our technical support team, including travelling to job sites on occasion Person Specification: Minimum 2-year degree in electrical engineering or electronics Experience of troubleshooting problems via phone and email required Hands-on: this role requires being able to wire test demos as well as trouble shoot issues in the field Excellent customer service skills: successful candidates must have a track record of managing high customer expectations and delivering results under time pressure Knowledge of lighting controls, networks and/or AV equipment a plus Ability to work in a team and interface with other departments French Speaker