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Digital Wholesale Solutions
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Low Prudhoe, Northumberland
Service Delivery Specialist
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Job Type: Full-time |
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Overview
Join us at DWS to appreciate the contribution of every single employee to our success. Whatever our employees do - from sales and marketing to engineering and customer service - their dedication is helping thousands of UK businesses realise their digital potential. In order to reach our target, we make sure that every person has the opportunity to create a long and successful career at DWS. If you’re an enthusiastic, driven and passionate individual looking to make a difference, you could be just the type of person we are looking for. What will you be doing as our Service Delivery Specialist? You will respond to all Partner requests efficiently and professionally, enhancing the Partner experience and providing excellent customer service at all times to ensure the overall success of Digital Wholesale Solutions You will build & maintain cohesive, professional relationships with Business Partners, colleagues & other internal departments at all times. Responsibilities: Processing voice, data & landline vets, connection/ports, upgrade and miscellaneous requests on Vodafone, EE & O2 using our bespoke Intouch connections system Liaising with the Networks to complete all requests within published SLA’s ensuring the customer/partners jobs are correct & fully complete before confirming as actioned Keep all correspondence on every Intouch Job before completing Offer advise/alternative solutions if the Partner request cannot be processed ensuring the customer receives the service they require Ability to prioritise your working day and chase outstanding job requests ensuring no Intouch job is left longer than 3 days without updating Help out with team/colleague’s workload as required Adhere to Quality Control Processes Be vigilant for possible fraudulent activity and escalate if in any doubt Periodically review Digital Wholesale Solutions Security Policies - centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements. Carry out any 'adhoc’ assignments as and when required. To be compliant with health and safety company policy and legislation. Knowledge, Skills, Experience: Articulate, personable and a good communicator (verbal and written) Strong customer service & attention to detail skills Industry experience desirable Microsoft Office skills Commercial awareness Location: Prudhoe Digital Wholesale Solutions is an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.