Customer Service Advisor

Pertemps Scotland ,
Edinburgh, City of Edinburgh
More Details
Contract Type: Contract
Salary: £10.1 per hour

Overview

Customer Service Advisor Location: Dalkeith Road Pay Rate: £10.12 per hour Duration: 6 month ongoing temporary to permanent opportunity Working Hours: Monday to Friday - Rotational shifts between 08:00am - 18:00pm - NO WEEKENDS KEY RESPONSIBILITIES: - Retirements department - Responsible for delivering exceptional service over the phone dealing with customers at first point of contact. - Take ownership of customer problems solving them at first point of contact and escalate when required. - Contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use. - Working in a team environment in an open plan office. - Administration work - Sending emails, Processing work, Data entry SKILLS REQUIRED: - Good Communication- Written and Oral - Take ownership of all customer requests - Computer literate - Understanding and Interpreting Data at a basic level - Flexible, Adaptable and able to adapt to changes WHAT'S IN IT FOR YOU? - Excellent training - 6 weeks training - Great rates of pay - Overtime available - AWR increase after 12 weeks - Flex cash bonus after 12 weeks - Potential for extension or a permanent position - The opportunity to work with some of the most influential and experienced managers in the banking industry You must be able to PASS a CREDIT CHECK and DISCLOSURE check if successful

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