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London, Greater London
Legal Administrator - Wimbledon - 22k
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
Legal Administrator £22K Wimbledon 1 years admin experience with a legal environment ideal. Key Responsibilities : • Reconciling hard copy customer documentation packs received with the those on the system • Accurately capture customer privacy consents and marketing preferences in the system to ensure compliance with GDPR regulations • Process inbound documentation and input data onto the system • Manage data retention process for Civil Litigation, through transferring or recalling documentation to / from our secure storage partner • Manage and respond to inbound e-mail and telephone enquires in a consistent and professional manner • Maintain the clients compliance with all applicable regulation. This will include ensuring the client is at all times compliant with the FCA principles and internal procedures for Treating Customer Fairly • Review available systems and or relevant data sources to establish the nature and substance of complaints received, evaluate customer detriment, and make fair and reasoned decisions in a timely manner and in line with TCF principles • Managing bespoke Solicitor processes. • Create, amend and re-setup claims on system • Own and drive resolution of Solicitor and end Client issues • Participating in testing new system changes as and when required About you Skills & Experience: • Skills - Excellent communication and customer service skills. • Excellent verbal, written and interpersonal skills • Proven analytical and problem-solving skills • Ability to multitask and priorities tasks daily in a busy role. • Capable of adapting to different working situation when required. • Previous experience using Word, Excel, PowerPoint and Outlook Education & Qualifications: • College level applicant desirable or background in Operations with vocational qualifications • Previous experience using Word, Excel, PowerPoint and Outlook Rewards and Benefits are fabulous.