UX Manager

The Curve Group ,
Manchester, Greater Manchester
More Details

Overview

Heard of us? We're an award-winning bank; backing people to fulfil life's hopes and dreams. Now is your chance… We're looking for a User Experience Manager to join our Digital team here in Manchester. You will join an incredibly talented, passionate and supportive team who are committed to delivering leading digital experiences across our range of savings, mortgages and finance products and services. As a central digital team, we work across all business lines to support the marketing teams with achieving their digital ambitions. Whilst we're a reasonably small team of 6, we have very strong expertise covering the full marketing funnel, including: digital strategy, paid media, SEO, content, user experience and CRO, web development and agile delivery. So you will be joining an expert team. We attract talent; by being fully immersed in our business, influencing and understanding our short, medium and long term aspirations. We develop our people; to ensure they fulfil their hopes and dreams, whilst continuing to meet the needs and expectations of our dynamic business. We are a high performing, high profile team. We have worked hard to establish ourselves as trusted advisors; providing the correct balance of knowledge and challenge which supports managers and leaders make the right decisions at difficult times. Based in our dynamic Manchester office, you will sit amongst a team of 6 and report to the Head of Digital and Marketing Operations. What would your day look like? You will manage the user research, interacting with a diverse range of user communities to understand their wants and needs and reflect this back into new plans and changes to the user journey. You will be managing our external agency partners, to ensure that they are delivering results on our A/B testing to ensure continued developments in our user experience. Working in partnership with various stakeholders to proactively understand their challenges around the user experience and forming a plan for how we can address these pain-paints and optimise the user journeys in a prioritised fashion. Working closely with the Data Science and Analytics team to ensure that you have a good understanding of how our users interact with our website and find any opportunities for improvement. What do we expect of you? Passionate about promoting a user-centric culture across the bank, ensuring that user needs are at the centre of our decision making, whilst balancing this with the need to deliver commercial value. Experienced in user research techniques, including: interviews, focus groups and usability testing. You must have a real passion for engaging with different user communities to uncover valuable insights and understand what makes our users tick. Able to communicate user research findings effectively to help the business and marketing teams develop a deep understanding of our users and their needs. Experienced in A/B testing to continually optimise our web journeys. It's important that you can develop and manage the optimisation roadmap, working with our agency partner and in-house developers to execute tests and share findings. Able to manage the relationship with our UX agency partner to ensure that research projects are commissioned with a clear brief (aligned to our overall digital strategy) and that the objectives of the brief are met, with recommendations being prioritised and taken forward. What can you expect of us? A friendly and flexible culture, synonymous with our proposition to our Customers. A smart yet comfortable working environment, well located for the daily commute and those lunchtime errands. A growing organisation that defines itself as being nimble, lean and strong. A drive for continuous improvement, for which you will be empowered to get behind from day one. A visible and approachable ExCo; who you will very likely to bump into whilst making your morning coffee. And of course you will be compensated competitively, with a good range of core benefits and bonus potential. Still Curious? A lot can happen in a year In 2019 Our Client Group was formed; bringing together two very successful businesses under our parent compnay's umbrella. Whilst our parent company operates internationally from their HQ in South Africa, we are a UK-based financial services specialist that supports our customers across a range of products and services, with hubs throughout the UK, including London, Reading, Manchester and Cardiff. We also celebrated our 10th Birthday and fundamentally 10 years of helping those with ideas; by saying yes to our customers. We've propelled entrepreneurs on their journeys; we've given first-timers a leg-up onto the property ladder; and we've opened up the lending market to many. As for what the next 12 months has to offer; we are embarking upon the delivery of our Purpose; a Purpose that underpins our next 3 to 5 years as a growing business. Join us today and we will make the same Promises to you as an employee, as we do to each of our Customers. We do not accept speculative agency CVs. Any CV received by Our Client will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR. Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position. Our Client is an equal opportunities employer . This job was originally posted as www.totaljobs.com/job/89907164

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