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CvWow
,
Portsmouth, Hampshire
Quality Assurance Administrator
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Job Type: Full-time |
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Salary: £20,169 per annum |
Overview
Do you have a keen eye for detail and a passion for quality? Are you looking to take the next steps in your career with a fast-paced international business? If the answer is yes, the team would love to hear from you They are now looking to expand their team through the recruitment of a Quality Assurance Administrator to work in their Portsmouth office. Hours are 37.5 hours per week 5x7.5 hour shifts Monday – Saturday between 0800 – 2000. Could this be the ideal role for me? As their ideal Quality Assurance Administrator, you will must be able to evidence experience of working in a fast paced, frequently changing environment. You will have experience and knowledge of: Call monitoring and coaching experience essential Must be able to evidence knowledge of retention, outbound and inbound sales processes/activities Have an understanding of FCA and FOS regulations Evidence up to date learning and detailed understanding of Regulated Customer Care Have an awareness of Direct Marketing Association and Compliance What will I be responsible for? Joining their team as a Quality Assurance Administrator, you will be responsible for delivering and maintaining a quality driven environment, providing a wide range of quality assurance verification activity for inbound and outbound enrolments, retention and service based calls, white mail and emails. On a daily basis, this will involve: Giving accurate and timely feedback to allow departments and company objectives to be achieved in sales, service and compliance Meeting your productivity and consistency targets in order to achieve deadlines with a high level of accuracy. Ensuring that all communications leaving their organisation via email or letter have the highest of quality standards reducing customer dissatisfaction and protecting our reputation. Providing management information covering all aspects of quality assurance and quality control highlighting achievements and areas of improvement. Working as part of a dedicated team to deliver focussed results within agreed time frames. Why work for us? As their Quality Assurance Administrator, you will be entitled to a great range of benefits including: 25 days holiday Competitive salary of £20,169.01 Company pension Scheme Subsidised Gym Membership Discounts & offers for employees (including travel discounts) Free onsite parking The Business Our client is a leading loyalty and customer engagement solutions company servicing 70 million consumers with approximately 3000 client & marketing partner relationships and over 40 years of experience. They design, administer and fulfil loyalty and customer engagement programmes that strengthen and expand the value of relationships for brands around the globe, including many of the largest and most respected companies in the financial services, retail, travel, and telecom industries. Our client has approximately 3100 associates in 19 countries. With our client, their daily activities are driven by these key values: Communication, Customer Focus, Integrity, Passion, Team Work, Total Performance and Trust If you feel you have the skills and experience required to excel in the role of Quality Assurance Administrator, they want to hear from you. Please click APPLY below to register your interest. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.