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Mears Group
,
Belfast, Antrim
Administrator
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Job Type: Full-time |
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Salary: £22,000 per annum |
Overview
Annual salary: up to £22,000.00 Mears Housing Management is a successful business within Mears Group PLC, having grown in 5 years to a nationally based management business with 12,000 homes and contracts with 50 Local Authorities and Central Government. We house many people in housing need who would otherwise be living in costly and inappropriate accommodation and as such we have a strong social pursue in everything we do. Our red thread runs through everything we do and we want people who share our values to help us continue to deliver customer focused services and innovatively push the boundaries of the sector. We empower our people to lead by example, taking ownership and responsibility to work to the best of their abilities and effectively collaborate with colleagues and partners to exceed the expectations of both clients and customers. We are proud of the services we provide and with ambitious plans to continue this rapid growth, we are looking for an Administrator to join our team in Belfast. This is a great opportunity within our Housing Management business, following the success of the Asylum Accommodation and Support Contract win. The role will be responsible for providing administrative support to the front line teams, processing and inputting information and supporting front line staff to provide an exceptional service to our service users. As the administrator, you will have a key role ensuring the back office function runs smoothly to ensure consistent, accurate and up to date data aswell as - Provide an efficient and supportive administration service to ensure the accurate and timely recording and response to all client, service user and company communication. Supporting the planning team with administration and customer service queries Dealing with queries from Stake Holders, Housing Manager and Operatives Answering calls to Service Users, Stake Holders and Operatives Ordering and arranging delivery of stock to properties Support the provision of administrative duties to all functions within the regional team. Ensure the customer experience is central to all activities ensuring tasks are completed within agreed timeframes. Work collaboratively and proactively with the regional teams to ensure client, customer and service users receive an exceptional service. Ensure all records and IT data on systems is accurate and meets contractual requirements. Operate the AASC Quality Management Systems and ensure full compliance with all legal and regulatory requirements relating to the contract Undertake adhoc projects and provide support and cover for colleagues and teams with Mears Housing Management Ensure full compliance with Mears code of conduct, contractual terms and group policies and procedures . At Mears, we recognise that our people are our greatest asset and as such we believe this is an exciting opportunity for an exceptional professional to make a real difference to customers, communities and the people they lead. What are we looking for? We are looking for someone to have previous experience in a similar administration / business administration based role. You will have excellent customer service skills along with a good working knowledge of office IT products and software. You will have the ability to think on your feet, prioritise your workload and will be willing to go the extra mile. The ideal candidate for this role will be able to demonstrate, enthusiasm, flexibility and the willingness to progress any ad-hoc tasks as required. Key attributes: Organised, reliable and adaptable A strong work ethic Honest / trustworthy and demonstrate the ability to work using own initiative as well as working as part of a team Positive attitude and the ability to keep calm under pressure Capacity to absorb new information quickly and accurately. Self –motivated, self disciplined and enthusiastic, tenacious with a strong eye for detail As part of the recruitment process for this role, we will require an ACCESS NI & BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. If this sounds like you and want to be considered for you the role, then CLICK on apply and we look forward to hearing from you.