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CleaningExpress
,
London, Greater London
Operations Co-Ordinator (Russian Speaking)
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Job Type: Full-time |
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Salary: £22,080 per annum |
Overview
Looking for a new challenging role with an opportunity to progress your career? Do you speak fluently English and Russian? Do you have a good telephone manner and get on well with people? About the job We are looking for an enthusiastic and ambitious Russian speaker to join our office team. This is a varied role and your attitude, work ethics, and communication skills are much more important than your previous experience. Hours: Full-time, 39.5 hours per week Times: Monday to Friday, 9am-5:30pm some Saturdays 10am-2pm Start date: Monday, the 23rd of March 2020 (to be confirmed) Salary: £10.75 per hour during probation period (London Living Wage) Revised to: £11.75 per hour after 3 month probation period Contract: Permanent employment, 28 days holiday pay We have a friendly multi-lingual office team of six from various Eastern-European countries based in Woolwich Arsenal office. Cleaning Express is a company with great, caring and fun environment. You can expect free fruit, sweets and drinks as well as regular events. You will need to communicate in Russian in the office. You will report the Operations Manager. There will be an opportunity to progress to the managerial role. Duties and responsibilities (subject to change) You will be involved in various aspects of the business including Marketing, Systems, Administration, Sales and even Supervision of the cleaning staff. Full training will be provided to the right candidate, who is able to learn quickly and apply their knowledge. Sales & administration: Assisting customers with their bookings via phone, email and sms; Assigning jobs to suitable cleaning staff; Finding smart solutions to the problems as they arise; Organising replacements to cover cleaners’ sickness and holidays; Following up with clients to check if they are satisfied with the service. Marketing: Reviewing and optimising Google My Business listings; Reviewing and liaising with SEO management company; Reviewing and optimising company website; Responding to customer reviews online; Assistance with other marketing duties. Systems Understanding IT and communication systems and resolving issues if they arise Scheduling software research Supervisory Carrying out spot checks for cleaning staff; Supervising cleaners in their jobs. What we look for You would need to be able to communicate at ease by phone/email/sms in both English and Russian and enjoy busy, multi-tasking environment. Excellent communication skills in English and Russian (both written and spoken) Good telephone manner Competent with email and Microsoft Office (Word & Excel) Good typing speed in English, min 35wpm Self-motivated and pro-active individual, who is able to use own initiative Fast learner Would suit someone living in South East London or East London About Cleaning Express Launched in 2015 its founder wanted to create a company, which would care about the cleaning staff, quality of cleaning and customer satisfaction. Just after a few years it now manages hundreds of domestic and commercial cleaning contracts across London. The company is in the top 10 cleaning companies in the UK on TrustPilot. Corporate member of British Institute of Cleaning Science Shortlisted for Royal Greenwich Business Awards 2019 Living Wage Recognised Service Provider Members and Checkatrade and Domestic Cleaning Alliance More about Cleaning Express can be found on our website: https://cleaning-express.come/about-us/ HOW TO APPLY Note: Applications will NOT be considered without a covering letter. Please apply with your CV and covering letter. Applications from candidates without covering letters will NOT be considered. Your covering letter should not be generic and should be relevant to this role. Please state why you would like to work for Cleaning Express in the covering letter. We will only accept CVs from direct applicants, we do not use recruitment agencies. Please apply by sending us your CV by email along with a covering letter stating why you may be suitable for this position. NO phone calls please. If you have not heard within 7 days from the date of submission please assume that you have not been successful.