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Picture More
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Oxford, Oxfordshire
IT Help Desk Team Leader
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Job Type: Full-time |
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Salary: £40,000 per annum |
Overview
Looking to progress your IT career within a leadership role in a growing company? Picture More are working with a top tier management consulting company in the OX1 area (Oxfordshire) looking to hire for a key role within the IT leadership group. As a Help Desk Team Leader you’ll be responsible for the quality of first line support whilst developing the current working practices of the team. Coaching and mentoring your team to improve consistency of service for 200 users. About the role With a significant 'hand on’ element to the role, you’ll be expected to deal directly with help desk calls whilst effectively leading your team. The role also involves regular visits to all of their UK and international offices providing technical assistance and support for incoming queries related to computer systems, software and hardware. What’s in it for you? You’ll be responsible for implementing a new help desk system and improving the help desk metrics around response, fix rates and customer satisfaction. In addition, putting the help desk onto an enterprise footing that befits a growing pan-European business and in line with ITIL service desk principles. Do you have excellent problem-solving skills with the ability to work within a changing environment? Does this role tick all your boxes? Hit 'Apply'